All Systems Operational

About This Site

All Help Scout systems are being actively monitored and any issues will be reported here. If you are having trouble and don't see updates here, please email help@helpscout.net or reach out on twitter.

Uptime over the past 90 days. View historical uptime.
Web App Operational
90 days ago
99.99 % uptime
Today
Docs Sites ? Operational
90 days ago
100.0 % uptime
Today
Beacon ? Operational
90 days ago
100.0 % uptime
Today
Mobile Apps Operational
90 days ago
100.0 % uptime
Today
Public APIs Operational
90 days ago
100.0 % uptime
Today
Mailbox API 2.0 Operational
90 days ago
100.0 % uptime
Today
Docs API Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
May 18, 2022

No incidents reported today.

May 17, 2022

No incidents reported.

May 16, 2022
Connection and Chat Issues
Resolved - We've resolved the issue causing lagging in the app, and have been monitoring for the past hour. Everything appears to be up and running as usual again. Thanks for your patience today!
May 16, 17:49 EDT
Identified - We've identified an issue causing lagging in the app and should have things running smoothly again shortly.
May 16, 16:50 EDT
Connections and Chat Issues
Resolved - Performance is stable and we're closing this out. We appreciate your patience!
May 16, 13:11 EDT
Update - We are continuing to investigate this issue.
May 16, 12:16 EDT
Investigating - We're looking in to reports of slow page loads across the app and issues with Chat. We'll update here when we have more information.
May 16, 12:14 EDT
Connections Issues
Resolved - This incident has been resolved.
May 16, 11:25 EDT
Monitoring - The web-app is back online and we're currently monitoring the situation as things continue to recover.
May 16, 11:01 EDT
Investigating - We’re seeing reports of sporadic long page loads accompanied by timeouts when trying to access the web app. We're currently investigating and will share updates as we can.
May 16, 10:55 EDT
Search and Folder Issues
Resolved - Thanks for your patience! We've identified and resolved the issue, everything should now be back at full speed so we'll close this incident out. Please contact help@helpscout.com if you need anything else today.
May 16, 10:22 EDT
Investigating - We’ve been alerted to a problem with Help Scout - we’re investigating. You may see a delay for new emails in search, folder counts may be not updating correctly, and workflows may be delayed in running.
May 16, 10:14 EDT
Search and Folder Issues
Resolved - Folder counts and message previews are back to normal. We're closing this one out, sorry for the trouble this morning!
May 16, 04:26 EDT
Identified - We're still seeing delays, but we've identified the issue and we're working on a fix. We'll post a final update when services are back to normal.
May 16, 04:21 EDT
Investigating - We’ve been alerted to a problem with Help Scout - we’re investigating. You may see a delay for new emails in search, folder counts may be not updating correctly, and workflows may be delayed in running.
May 16, 04:08 EDT
May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022

No incidents reported.

May 11, 2022
Web App & Chat Connection Issues
Resolved - Performance is stable across the board, so we're closing this out. Customers may have experienced slowness and connectivity issues over the past hour with the web and mobile apps, as well as with Beacon chat and our Mailbox API. We'll continue to monitor all services over the next few hours. We appreciate your patience while we got things fixed up!
May 11, 14:58 EDT
Monitoring - We've believe we have identified the source of the issue. We've put a fix in place, and are currently monitoring systems. We will share another update when things are all clear.
May 11, 14:26 EDT
Investigating - We're currently looking into reports of timeouts/slowness when accessing the web app and issues with Beacon and Live Chat. We'll share updates as soon as we have more information.
May 11, 13:41 EDT
May 10, 2022

No incidents reported.

May 9, 2022

No incidents reported.

May 8, 2022

No incidents reported.

May 7, 2022

No incidents reported.

May 6, 2022

No incidents reported.

May 5, 2022

No incidents reported.

May 4, 2022
Connections Issues
Resolved - Connectivity and Search Issues are resolved and operational. We'll be evaluating the root cause of this event to help prevent incidents like this in the future. We appreciate your patience today!
May 4, 14:57 EDT
Identified - Our teams have identified the problem and are working on implementing a fix. Service is slowly being restored, and we'll share another update when things are completely operational. We apologize for any trouble this has caused!
May 4, 14:22 EDT
Investigating - We're looking in to reports of slow page loads across the app. Some customers may notice a long delay when attempting to send replies. This could impact things like your Folders, Workflows, message counts/previews, and search results. We'll continue to update as we make progress!
May 4, 14:00 EDT
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