All Systems Operational

About This Site

All Help Scout systems are being actively monitored and any issues will be reported here. If you are having trouble and don't see updates here, please email help@helpscout.net.

Web App Operational
90 days ago
99.99 % uptime
Today
Docs Sites ? Operational
90 days ago
99.97 % uptime
Today
Beacon ? Operational
90 days ago
100.0 % uptime
Today
Mobile Apps Operational
90 days ago
99.99 % uptime
Today
Public APIs Operational
90 days ago
99.99 % uptime
Today
Mailbox API 2.0 Operational
90 days ago
100.0 % uptime
Today
Docs API Operational
90 days ago
99.99 % uptime
Today
AI Drafts ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Apr 17, 2024

No incidents reported today.

Apr 16, 2024

No incidents reported.

Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024

No incidents reported.

Apr 10, 2024

No incidents reported.

Apr 9, 2024

No incidents reported.

Apr 8, 2024

No incidents reported.

Apr 7, 2024

No incidents reported.

Apr 6, 2024

No incidents reported.

Apr 5, 2024

No incidents reported.

Apr 4, 2024

No incidents reported.

Apr 3, 2024
Resolved - Docs connection issues have now been resolved - please reach out to Help Scout Support if you are experiencing any further issues.
Apr 3, 09:47 EDT
Monitoring - We have identified the cause of the connection issue and have launched a fix. We are monitoring to ensure stability.
Apr 3, 09:29 EDT
Investigating - We’ve been alerted to a problem with Help Scout Docs - we’re investigating.
Apr 3, 09:24 EDT