All Systems Operational

About This Site

All Help Scout systems are being actively monitored and any issues will be reported here. If you are having trouble and don't see updates here, please email help@helpscout.net or reach out on twitter.

Web App Operational
90 days ago
99.98 % uptime
Today
Docs Sites ? Operational
90 days ago
99.98 % uptime
Today
Beacon ? Operational
90 days ago
99.99 % uptime
Today
Public APIs Operational
90 days ago
99.99 % uptime
Today
Mailbox API 2.0 Operational
90 days ago
99.99 % uptime
Today
Docs API Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Sep 26, 2020

No incidents reported today.

Sep 25, 2020

No incidents reported.

Sep 24, 2020
Resolved - Folder counts, message previews, search results and new email processing are in the clear and the Web app is back to full speed. We're closing this one out. Apologies for the trouble this morning and thanks again for your patience.
Sep 24, 10:27 EDT
Update - We're continuing to work towards resolving the ongoing situation. At this time you may also see some slowness on the Web app, as you take actions in conversations or navigate between folders. Thanks for your patience.
Sep 24, 10:22 EDT
Identified - We’ve been alerted to a problem with Help Scout - we’ve identified the cause and are working on a resolution. You may see a delay for new emails in search, folder counts may be not updating correctly, and workflows may be delayed in running.
Sep 24, 10:01 EDT
Sep 23, 2020

No incidents reported.

Sep 22, 2020

No incidents reported.

Sep 21, 2020

No incidents reported.

Sep 20, 2020

No incidents reported.

Sep 19, 2020

No incidents reported.

Sep 18, 2020

No incidents reported.

Sep 17, 2020

No incidents reported.

Sep 16, 2020

No incidents reported.

Sep 15, 2020

No incidents reported.

Sep 14, 2020

No incidents reported.

Sep 13, 2020

No incidents reported.

Sep 12, 2020

No incidents reported.