All Systems Operational

About This Site

All Help Scout systems are being actively monitored and any issues will be reported here. If you are having trouble and don't see updates here, please email help@helpscout.net or reach out on twitter.

Web App Operational
90 days ago
99.98 % uptime
Today
Docs Sites ? Operational
90 days ago
100.0 % uptime
Today
Beacon ? Operational
90 days ago
99.99 % uptime
Today
Public APIs Operational
90 days ago
100.0 % uptime
Today
Mailbox API 2.0 Operational
90 days ago
100.0 % uptime
Today
Docs API Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Feb 25, 2021

No incidents reported today.

Feb 24, 2021

No incidents reported.

Feb 23, 2021

No incidents reported.

Feb 22, 2021

No incidents reported.

Feb 21, 2021

No incidents reported.

Feb 20, 2021

No incidents reported.

Feb 19, 2021

No incidents reported.

Feb 18, 2021
Resolved - All services are stable with Beacon live chat, so we're closing this out. Sorry for the trouble today!
Feb 18, 12:42 EST
Monitoring - Beacon live chat service is back online and available to use. We'll continue to monitor for a bit longer before wrapping this up.
Feb 18, 12:22 EST
Identified - We've identified the source of the current issues with Live Chat and we're working to resolve them. You might experience issues with opening chats and sending responses. We'll continue to provide updates as we have them.
Feb 18, 12:14 EST
Update - We are continuing to investigate this issue.
Feb 18, 11:59 EST
Investigating - We're seeing reports of issues with chat lagging and the inability to open chats. We're on it, and we'll post updates here as we have them.
Feb 18, 11:54 EST
Feb 17, 2021

No incidents reported.

Feb 16, 2021

No incidents reported.

Feb 15, 2021

No incidents reported.

Feb 14, 2021

No incidents reported.

Feb 13, 2021

No incidents reported.

Feb 12, 2021

No incidents reported.

Feb 11, 2021

No incidents reported.