All Systems Operational

About This Site

All Help Scout systems are being actively monitored and any issues will be reported here. If you are having trouble and don't see updates here, please email help@helpscout.net.

Uptime over the past 90 days. View historical uptime.
Web App Operational
90 days ago
100.0 % uptime
Today
Docs Sites Operational
90 days ago
99.99 % uptime
Today
Beacon Operational
90 days ago
100.0 % uptime
Today
Mobile Apps Operational
90 days ago
100.0 % uptime
Today
Public APIs Operational
90 days ago
100.0 % uptime
Today
Inbox API Operational
90 days ago
100.0 % uptime
Today
Docs API Operational
90 days ago
100.0 % uptime
Today
AI Services Operational
90 days ago
100.0 % uptime
Today
AI Drafts Operational
90 days ago
100.0 % uptime
Today
AI Answers Operational
90 days ago
100.0 % uptime
Today
AI Summarize Operational
90 days ago
100.0 % uptime
Today
AI Assist Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled Database Maintenance Sep 12, 2026 09:00-11:00 EDT

Help Scout will be unavailable for up to 2 hours during scheduled database maintenance on Saturday, September 12, 2026, starting at 9:00 AM Eastern.

We will provide updates here if anything changes during the maintenance window.
Posted on Sep 01, 2026 - 04:45 EDT

Sep 4, 2026

No incidents reported today.

Sep 3, 2026

No incidents reported.

Sep 2, 2026

No incidents reported.

Sep 1, 2026

No incidents reported.

Aug 31, 2026

Mailbox counts
Resolved - Inbox behavior (Conversation Counts, SLAs, Routing, and Sentiment issue) is stable across the board, so we're closing this out. Thank you for your patience while we worked on this one!
Aug 31, 15:06 EDT
Update - A fix is in place for the SLAs, Routing, and Sentiment issues. We have been alerted to continuing issues around conversation counts not updating accurately. Our Engineering Team is monitoring these issues and identifying whether an additional fix is needed. We will continue to keep you updated on our progress.
Aug 31, 13:03 EDT
Monitoring - A fix is now in place for the Inbox issues affecting folder/view counts, routing, SLAs, sentiment. While there is a backlog of data being processed, you should start to see issues resolve. Our Engineering Team is continuing to monitor the situation.
Aug 31, 12:00 EDT
Identified - We are currently seeing some issues with conversation counts and inbox views not refreshing accurately. You may also see routing, SLAs, and sentiment impacts. Our Engineering Team has identified the root cause and they're currently working to bring them back online.
Aug 31, 11:09 EDT

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026

No incidents reported.

Aug 27, 2026

Scheduled Database Maintenance
Completed - The scheduled maintenance has been completed.
Aug 27, 05:00 EDT
Scheduled - We will be performing a scheduled database maintenance on Thursday, August 27th, 2026, starting at 04:00 AM Eastern. We expect this maintenance to last no more than 1 hour.

During this maintenance, Views will continue to function but wont be updated. They will be updated at the end of the maintenance window.

We will provide updates here if anything changes during the maintenance window.
Aug 25, 05:09 EDT

Aug 26, 2026

No incidents reported.

Aug 25, 2026

No incidents reported.

Aug 24, 2026

No incidents reported.

Aug 23, 2026

No incidents reported.

Aug 22, 2026

No incidents reported.

Aug 21, 2026

No incidents reported.

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