All Systems Operational

About This Site

All Help Scout systems are being actively monitored and any issues will be reported here. If you are having trouble and don't see updates here, please email help@helpscout.net.

Uptime over the past 90 days. View historical uptime.
Web App Operational
90 days ago
100.0 % uptime
Today
Docs Sites Operational
90 days ago
99.99 % uptime
Today
Beacon Operational
90 days ago
100.0 % uptime
Today
Mobile Apps Operational
90 days ago
100.0 % uptime
Today
Public APIs Operational
90 days ago
100.0 % uptime
Today
Inbox API Operational
90 days ago
100.0 % uptime
Today
Docs API Operational
90 days ago
100.0 % uptime
Today
AI Services Operational
90 days ago
100.0 % uptime
Today
AI Drafts Operational
90 days ago
100.0 % uptime
Today
AI Answers Operational
90 days ago
100.0 % uptime
Today
AI Summarize Operational
90 days ago
100.0 % uptime
Today
AI Assist Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled Database Maintenance Aug 27, 2026 04:00-05:00 EDT

We will be performing a scheduled database maintenance on Thursday, August 27th, 2026, starting at 04:00 AM Eastern. We expect this maintenance to last no more than 1 hour.

During this maintenance, Views will continue to function but wont be updated. They will be updated at the end of the maintenance window.

We will provide updates here if anything changes during the maintenance window.
Posted on Aug 25, 2026 - 05:09 EDT

Aug 26, 2026

No incidents reported today.

Aug 25, 2026

No incidents reported.

Aug 24, 2026

No incidents reported.

Aug 23, 2026

No incidents reported.

Aug 22, 2026

No incidents reported.

Aug 21, 2026

No incidents reported.

Aug 20, 2026

No incidents reported.

Aug 19, 2026

No incidents reported.

Aug 18, 2026

App Access Issues
Resolved - Inbox and AI Draft behavior is stable across the board, so we're closing this out. Thank you for your patience while we worked on this one!
Aug 18, 14:50 EDT
Monitoring - A fix is now in place, and there should no longer be any issues. Our Engineering Team is continuing to monitor the situation.
Aug 18, 11:54 EDT
Investigating - We’re currently investigating reports of customers running into errors in the Inbox and while using AI Drafts. We will continue to update as we have more information.
Aug 18, 11:38 EDT

Aug 17, 2026

No incidents reported.

Aug 16, 2026

No incidents reported.

Aug 15, 2026

No incidents reported.

Aug 14, 2026

Beacon Issues
Resolved - Live Chat behavior is stable across the board, so we're closing this out. Thank you for your patience while we worked on this one!
Aug 14, 12:17 EDT
Update - Live Chat behavior is stable across the board, so we're closing this out. Thank you for your patience while we worked on this one!
Aug 14, 12:17 EDT
Monitoring - A fix is now in place, and Live Chat behavior is normalizing. Our Engineering Team is continuing to monitor the situation.
Aug 14, 11:13 EDT
Investigating - We’re currently investigating reports of issues with slow behavior and loading in Live Chat. We will continue to update as we have more information.
Aug 14, 10:59 EDT
Scheduled Database Maintenance
Completed - The scheduled maintenance has been completed.
Aug 14, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 03:00 EDT
Scheduled - We will be performing a scheduled database maintenance on Friday, August 14th, 2026, starting at 03:00 AM Eastern. We expect this maintenance to last no more than 1 hour.

During this maintenance, Folder Counts wont receive updates. Folder Counts will still be displayed, they will be updated at the end of the maintenance window.

We will provide updates here if anything changes during the maintenance window.
Aug 11, 09:01 EDT

Aug 13, 2026

SLA issues
Resolved - The issue has been resolved and the SLA feature is now running smoothly. Thank you for your patience.
Aug 13, 21:00 EDT
Identified - Our Engineering team has identified the cause of the issue and are working on a resolution.
Aug 13, 20:17 EDT
Update - We are continuing to investigate this issue.
Aug 13, 19:20 EDT
Investigating - We're looking into reports of errors with the SLA feature and our team is investigating.
Aug 13, 19:17 EDT

Aug 12, 2026

No incidents reported.

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