All Systems Operational

About This Site

All Help Scout systems are being actively monitored and any issues will be reported here. If you are having trouble and don't see updates here, please email help@helpscout.net.

Web App Operational
90 days ago
100.0 % uptime
Today
Docs Sites ? Operational
90 days ago
100.0 % uptime
Today
Beacon ? Operational
90 days ago
100.0 % uptime
Today
Mobile Apps Operational
90 days ago
100.0 % uptime
Today
Public APIs Operational
90 days ago
99.99 % uptime
Today
Mailbox API 2.0 Operational
90 days ago
99.99 % uptime
Today
Docs API Operational
90 days ago
100.0 % uptime
Today
AI Drafts ? Operational
90 days ago
99.63 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Feb 21, 2024

No incidents reported today.

Feb 20, 2024

No incidents reported.

Feb 19, 2024

No incidents reported.

Feb 18, 2024

No incidents reported.

Feb 17, 2024

No incidents reported.

Feb 16, 2024

No incidents reported.

Feb 15, 2024

No incidents reported.

Feb 14, 2024

No incidents reported.

Feb 13, 2024

No incidents reported.

Feb 12, 2024

No incidents reported.

Feb 11, 2024

No incidents reported.

Feb 10, 2024

No incidents reported.

Feb 9, 2024

No incidents reported.

Feb 8, 2024

No incidents reported.

Feb 7, 2024
Resolved - We have been monitoring app performance, and everything continues to be stable across the board, so we're closing this out. Please get in touch with us if you experience any issues, and we'll investigate. Again, thanks for your patience while we worked through this.
Feb 7, 11:21 EST
Monitoring - Web app performance is back to normal, and all services are stable at the moment. However, our team is monitoring performance closely, and we'll post another update as soon as we're confident we can close this one out.
Feb 7, 05:20 EST
Update - While believe we’ve identified the root cause of the issues and are working on a fix, we’re continuing to investigate until we have more certainty. In the meantime, we released a couple of patches to alleviate some of the current issues. Thank you for your continued patience, and we'll provide updates as soon as we have them.
Feb 6, 15:37 EST
Update - Our team is continuing to make progress towards identifying the root cause of performance issues. We will update this page when we have additional information. Thank you for your patience.
Feb 6, 13:00 EST
Update - Our team is still working to narrow down the root cause of the issues affecting the app's performace. We will update this page when we have new information. Thank you for your patience while we investigate.
Feb 6, 10:11 EST
Update - Inbox and outbound reply performance has stabilized, and our engineers continue to investigate the cause behind the issues reported earlier. You may still see occasional glitches in those areas, however, and we’ll continue to post updates here as we have them.
Feb 6, 07:12 EST
Update - Our Docs feature is fully operational, and the team continues to investigate the issues affecting our Mailboxes. We will update this page when we have new information. Thank you for your patience while we investigate.
Feb 6, 04:48 EST
Update - We're continuing to investigate issues across Docs and Mailboxes, and will post more updates as we have them. Thank you for your patience!
Feb 6, 03:30 EST
Investigating - We're receiving continued reports of issues across Docs and Mailboxes. Our engineers will be looking into this until a fix is found, and we will update this page when we have new information. Thank you for bearing with us!
Feb 5, 18:57 EST
Completed - The scheduled maintenance has been completed.
Feb 7, 01:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 01:00 EST
Scheduled - We will be performing a scheduled database maintenance on Wednesday, February 7th, 2024 starting at 1:00 AM EST that we expect to last about 30 minutes. During this time, search results, folder counts, and reports may be delayed in updates. No other impact is expected.

We will provide updates here if anything changes during the maintenance window.

Feb 6, 04:15 EST