All Systems Operational

About This Site

All Help Scout systems are being actively monitored and any issues will be reported here. If you are having trouble and don't see updates here, please email help@helpscout.net.

Uptime over the past 90 days. View historical uptime.
Web App Operational
90 days ago
99.97 % uptime
Today
Docs Sites Operational
90 days ago
99.97 % uptime
Today
Beacon Operational
90 days ago
100.0 % uptime
Today
Mobile Apps Operational
90 days ago
100.0 % uptime
Today
Public APIs Operational
90 days ago
100.0 % uptime
Today
Inbox API Operational
90 days ago
100.0 % uptime
Today
Docs API Operational
90 days ago
100.0 % uptime
Today
AI Services Operational
90 days ago
100.0 % uptime
Today
AI Drafts Operational
90 days ago
100.0 % uptime
Today
AI Answers Operational
90 days ago
100.0 % uptime
Today
AI Summarize Operational
90 days ago
100.0 % uptime
Today
AI Assist Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Feb 20, 2026

No incidents reported today.

Feb 19, 2026
Inboxes Not Currently Loading For Some Users
Resolved - Our team identified and fixed this issue and all pages across the app should be loading normally now. Apologies for the disruption today, folks!
Feb 19, 16:00 EST
Monitoring - A fix has been implemented and our team is monitoring results.
Feb 19, 15:52 EST
Investigating - We're looking in to reports of trouble loading Inboxes across the app. We'll update here when we have more information. Thanks for your patience!
Feb 19, 15:32 EST
Feb 18, 2026

No incidents reported.

Feb 17, 2026

No incidents reported.

Feb 16, 2026

No incidents reported.

Feb 15, 2026

No incidents reported.

Feb 14, 2026

No incidents reported.

Feb 13, 2026

No incidents reported.

Feb 12, 2026

No incidents reported.

Feb 11, 2026

No incidents reported.

Feb 10, 2026

No incidents reported.

Feb 9, 2026

No incidents reported.

Feb 8, 2026

No incidents reported.

Feb 7, 2026

No incidents reported.

Feb 6, 2026
Scheduled Database Maintenance
Completed - The scheduled maintenance has been completed.
Feb 6, 01:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 00:00 EST
Scheduled - We will be performing a scheduled maintenance on February 6, 2026 at 12:00 AM Eastern. We expect this maintenance to last no more than 1 hour.

During this maintenance period, all Apps/Integrations will be impacted, including all of the sidebar apps, and creating new custom apps will not be possible.

We will provide updates here if anything changes during the maintenance window.
Feb 3, 01:40 EST
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