All Systems Operational

About This Site

All Help Scout systems are being actively monitored and any issues will be reported here. If you are having trouble and don't see updates here, please email help@helpscout.net or reach out on twitter.

Web App Operational
90 days ago
100.0 % uptime
Today
Docs Sites ? Operational
90 days ago
99.98 % uptime
Today
Beacon ? Operational
90 days ago
99.99 % uptime
Today
Mobile Apps Operational
90 days ago
100.0 % uptime
Today
Public APIs Operational
90 days ago
100.0 % uptime
Today
Mailbox API 2.0 Operational
90 days ago
100.0 % uptime
Today
Docs API Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Oct 1, 2022

No incidents reported today.

Sep 30, 2022

No incidents reported.

Sep 29, 2022

No incidents reported.

Sep 28, 2022

No incidents reported.

Sep 27, 2022

No incidents reported.

Sep 26, 2022

No incidents reported.

Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022

No incidents reported.

Sep 21, 2022

No incidents reported.

Sep 20, 2022

No incidents reported.

Sep 19, 2022
Resolved - Page load times should be back to normal, and the web app should be responsive as usual. We're closing this out, sorry for the trouble today!
Sep 19, 10:07 EDT
Identified - We've identified an issue with a recent deployment and have a fix on the way. We're seeing some improvement with the slow page loads, but it may still be occurring intermittently.
Sep 19, 09:49 EDT
Investigating - We’ve been alerted to a problem with Help Scout - we’re seeing slowness across the board, and are investigating.
Sep 19, 09:30 EDT
Sep 18, 2022

No incidents reported.

Sep 17, 2022

No incidents reported.