All Systems Operational

About This Site

All Help Scout systems are being actively monitored and any issues will be reported here. If you are having trouble and don't see updates here, please email help@helpscout.net or reach out on twitter.

Web App   Operational
Docs Sites   ? Operational
Beacon   ? Operational
Mailbox API 1.0   Operational
Mailbox API 2.0   Operational
Docs API   Operational
Live Chat   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Web App Response Time
Fetching
Docs Sites Response Time
Fetching
Mailbox API 1.0
Fetching
Mailbox API 2.0
Fetching
Past Incidents
Dec 12, 2018

No incidents reported today.

Dec 11, 2018

No incidents reported.

Dec 10, 2018

No incidents reported.

Dec 9, 2018

No incidents reported.

Dec 8, 2018

No incidents reported.

Dec 7, 2018

No incidents reported.

Dec 6, 2018

No incidents reported.

Dec 5, 2018

No incidents reported.

Dec 4, 2018

No incidents reported.

Dec 3, 2018

No incidents reported.

Dec 2, 2018

No incidents reported.

Dec 1, 2018

No incidents reported.

Nov 30, 2018

No incidents reported.

Nov 29, 2018
Resolved - Performance is stable across the board, so we're closing this out. Email queues are empty and processing messages in a timely manner, as expected. Today's issues were somewhat related to the performance trouble we had last week. The Ops team is working on a couple of changes with the way we process folder updates to help prevent this sort of thing from happening again.
Nov 29, 10:59 EST
Monitoring - Web-app performance is back to normal. Folder counts, workflows, and search are still catching-up but should be good to go in just a moment. We're keeping an eye on things for a bit longer and will post one more update to close this out.
Nov 29, 10:28 EST
Investigating - We’re seeing reports of sporadic long page loads accompanied by timeouts when trying to access the web app. We're on it. Folder views/counts, as well as workflows, will be slow to update until we're in the clear.
Nov 29, 10:22 EST
Nov 28, 2018

No incidents reported.