Help Scout Status

All Systems Operational

About This Site

All Help Scout systems are being actively monitored and any issues will be reported here. If you are having trouble and don't see updates here, please email help@helpscout.net or reach out on twitter.

Uptime over the past 90 days. View historical uptime.

Web App Operational

90 days ago

99.99 % uptime

Today

Docs Sites Operational

90 days ago

100.0 % uptime

Today

Beacon Operational

90 days ago

100.0 % uptime

Today

Public APIs Operational

90 days ago

99.99 % uptime

Today

Mailbox API 2.0 Operational

90 days ago

99.99 % uptime

Today

Mailbox API 1.0 Operational

90 days ago

99.99 % uptime

Today

Docs API Operational

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 18, 2019

No incidents reported today.

Jan 17, 2019

No incidents reported.

Jan 16, 2019

No incidents reported.

Jan 15, 2019

No incidents reported.

Jan 14, 2019

Connection Issues

Resolved - We've identified the root cause of today's issue, which lasted roughly 6 minutes and resulted in high page load times and or page timeouts in the web app. Our team is now working to make sure this doesn't happen again. Apologies once again for the trouble today.
Jan 14, 09:50 EST

Monitoring - Everything is healthy again, apologies for the brief slow down. We're going to leave this incident open for a bit to confirm it is resolved.
Jan 14, 09:45 EST

Update - Web app performance seems to be recovering, but our team is still investigating the root cause.
Jan 14, 09:41 EST

Investigating - We're investigating elevated page load times leading to page timeouts across the web app. We'll continue to post updates as we have more information to share.

Public APIs and mobile apps are fine. This issue is limited to the web app only right now.
Jan 14, 09:36 EST

Jan 13, 2019

No incidents reported.

Jan 12, 2019

No incidents reported.

Jan 11, 2019

No incidents reported.

Jan 10, 2019

No incidents reported.

Jan 9, 2019

No incidents reported.

Jan 8, 2019

No incidents reported.

Jan 7, 2019

No incidents reported.

Jan 6, 2019

No incidents reported.

Jan 5, 2019

No incidents reported.

Jan 4, 2019

No incidents reported.