All Systems Operational

About This Site

All Help Scout systems are being actively monitored and any issues will be reported here. If you are having trouble and don't see updates here, please email help@helpscout.net or reach out on twitter.

Web App Operational
90 days ago
99.97 % uptime
Today
Docs Sites ? Operational
90 days ago
99.98 % uptime
Today
Beacon ? Operational
90 days ago
100.0 % uptime
Today
Public APIs Operational
90 days ago
100.0 % uptime
Today
Mailbox API 2.0 Operational
90 days ago
100.0 % uptime
Today
Mailbox API 1.0 Operational
90 days ago
100.0 % uptime
Today
Docs API Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Mar 25, 2019

No incidents reported today.

Mar 24, 2019

No incidents reported.

Mar 23, 2019

No incidents reported.

Mar 22, 2019
Resolved - And we're all clear. Performance is stable across the board, so we're closing this out. Email queues are empty and processing messages in a timely manner, as expected. Apologies for any disruption to the start of your day, folks.
Mar 22, 13:22 EDT
Monitoring - We've identified the cause of the backlog this afternoon, and Folder counts, workflows, and search are in the process of catching-up. We should be all clear within the next couple of minutes, but we'll keep an eye on things for a bit longer.

We'll post one more update to close this out when everything is all clear.
Mar 22, 13:14 EDT
Investigating - We’re seeing reports of sporadic long page loads accompanied by timeouts when trying to access the web app. We're on it. Folder views/counts, as well as workflows, will be slow to update until we're in the clear.
Mar 22, 13:06 EDT
Mar 21, 2019

No incidents reported.

Mar 20, 2019

No incidents reported.

Mar 19, 2019
Resolved - Performance is stable across the board and the web-app is back up and running.

We're closing this status event out, and we'll continue to monitor our services to ensure everything continues running smoothly. Our engineers are still working to nail down the root of the problem so we can ensure it doesn't happen again. Sorry for the trouble today!
Mar 19, 11:54 EDT
Update - Looks like things are returning back to normal with the web app. Our engineers are still continuing to monitor.
Mar 19, 11:32 EDT
Update - We're continuing to dig into some delays we're seeing with the web app.
Mar 19, 11:18 EDT
Monitoring - Things are starting to stabilize. Our engineers are keeping an eye on things to make sure all is well, and we'll post more information here as we learn more.
Mar 19, 11:16 EDT
Update - We are continuing to investigate this issue.
Mar 19, 11:00 EDT
Update - Our engineers are on the case! We'll keep you posted. Thanks for bearing with us.
Mar 19, 10:58 EDT
Update - We are continuing to investigate this issue.
Mar 19, 10:55 EDT
Investigating - Our automated systems have detected connection problems with the web app and the Ops team has been notified. Stay tuned for further information.
Mar 19, 10:52 EDT
Mar 18, 2019

No incidents reported.

Mar 17, 2019

No incidents reported.

Mar 16, 2019

No incidents reported.

Mar 15, 2019

No incidents reported.

Mar 14, 2019

No incidents reported.

Mar 13, 2019
Resolved - Help Scout was down for 1-2 minutes for most customers, but we're back on track now. The Ops team is still investigating what happened, and we'll try to share more information before closing this one out. We do know this was unrelated to performance issues earlier today.

All systems are 100% again. Apologies for the trouble!
Mar 13, 15:07 EDT
Monitoring - Help Scout was down for 1-2 minutes for most customers, but we're back on track now. The Ops team is still investigating what happened, and we'll try to share more information before closing this one out. We do know this was unrelated to performance issues earlier today.

All systems are 100% again. Apologies for the trouble!
Mar 13, 15:07 EDT
Update - The web-app is back online, though page loads might be slow as we continue to recover.
Mar 13, 15:00 EDT
Investigating - Help Scout is currently unavailable. We're on it.
Mar 13, 14:58 EDT
Resolved - Performance is stable across the board and the web-app is back up and running. We've since received no further reports of sluggishness, or issues accessing the web-app.

We're closing this status event out, and we'll continue to monitor our services to ensure everything continues running smooth. Our engineers have discovered the root cause of the error this morning, and are working to ensure it doesn't manifest again in the future. Sorry for the trouble this morning folks.
Mar 13, 11:24 EDT
Update - Performance has improved, with the app availability generally more stable at this time. Our team are still working to identify the cause of the errors that are resulting in those timeouts this morning. More updates to follow when available.
Mar 13, 11:18 EDT
Investigating - We’re seeing reports of timeouts when trying to access the web app. We're on it. Stand by for further updates.
Mar 13, 11:07 EDT
Mar 12, 2019

No incidents reported.

Mar 11, 2019

No incidents reported.