All Systems Operational

About This Site

All Help Scout systems are being actively monitored and any issues will be reported here. If you are having trouble and don't see updates here, please email help@helpscout.net or reach out on twitter.

Web App Operational
90 days ago
99.99 % uptime
Today
Docs Sites ? Operational
90 days ago
99.99 % uptime
Today
Beacon ? Operational
90 days ago
99.99 % uptime
Today
Public APIs Operational
90 days ago
99.99 % uptime
Today
Mailbox API 2.0 Operational
90 days ago
99.99 % uptime
Today
Mailbox API 1.0 Operational
90 days ago
100.0 % uptime
Today
Docs API Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Sep 19, 2019

No incidents reported today.

Sep 18, 2019

No incidents reported.

Sep 17, 2019

No incidents reported.

Sep 16, 2019

No incidents reported.

Sep 15, 2019

No incidents reported.

Sep 14, 2019

No incidents reported.

Sep 13, 2019

No incidents reported.

Sep 12, 2019

No incidents reported.

Sep 11, 2019

No incidents reported.

Sep 10, 2019
Resolved - Incoming emails that were queued up are now processing correctly in mailboxes. We're sorry for the delays this afternoon -- thanks again for your patience!
Sep 10, 16:01 EDT
Update - Incoming emails should now slowly start processing in mailboxes. Our team is still investigating this issue and we'll post further updates as we have more information.
Sep 10, 15:34 EDT
Update - Our team believes we've identified a root cause and are working on a fix. Incoming emails may be delayed during this time. Thanks for your patience!
Sep 10, 14:48 EDT
Monitoring - The issue affecting the web app has been resolved. Emails that may have been delayed are being processed now.
Sep 10, 14:27 EDT
Investigating - We’ve been alerted to a problem with Help Scout - we’re investigating.
Sep 10, 14:12 EDT
Sep 9, 2019

No incidents reported.

Sep 8, 2019

No incidents reported.

Sep 7, 2019

No incidents reported.

Sep 6, 2019

No incidents reported.

Sep 5, 2019

No incidents reported.