All Systems Operational

About This Site

All Help Scout systems are being actively monitored and any issues will be reported here. If you are having trouble and don't see updates here, please email help@helpscout.net or reach out on twitter.

Uptime over the past 90 days. View historical uptime.
Web App Operational
90 days ago
99.99 % uptime
Today
Docs Sites ? Operational
90 days ago
100.0 % uptime
Today
Beacon ? Operational
90 days ago
99.94 % uptime
Today
Public APIs Operational
90 days ago
99.99 % uptime
Today
Mailbox API 2.0 Operational
90 days ago
99.99 % uptime
Today
Mailbox API 1.0 Operational
90 days ago
100.0 % uptime
Today
Docs API Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Past Incidents
Jun 18, 2019

No incidents reported today.

Jun 17, 2019

No incidents reported.

Jun 16, 2019

No incidents reported.

Jun 15, 2019

No incidents reported.

Jun 14, 2019

No incidents reported.

Jun 13, 2019

No incidents reported.

Jun 12, 2019

No incidents reported.

Jun 11, 2019

No incidents reported.

Jun 10, 2019

No incidents reported.

Jun 9, 2019

No incidents reported.

Jun 8, 2019

No incidents reported.

Jun 7, 2019

No incidents reported.

Jun 6, 2019

No incidents reported.

Jun 5, 2019

No incidents reported.

Jun 4, 2019
Beacon Chat Issues
Resolved - Beacon chat is now back to normal, so we're closing this one out. Thanks for your patience!
Jun 4, 11:25 EDT
Monitoring - The sluggishness looks to have resolved, but we're keeping an eye on things before closing this one out.
Jun 4, 11:10 EDT
Investigating - We’ve been alerted to a problem with Help Scout Beacon chat - we’re investigating. Chats are still coming through, but you may see some delays in incoming and outgoing chat replies, as well as some sluggishness in the chat UI in-app.
Jun 4, 10:50 EDT
Search and Folder Issues
Resolved - Things are back to normal and message queues, folder counts, and search results should be up-to-date. We're sorry for the trouble today, folks!
Jun 4, 06:04 EDT
Investigating - We’ve been alerted to a problem with Help Scout - we’re investigating. You may see a delay for new emails in search, folder counts may be not updating correctly, and workflows may be delayed in running.
Jun 4, 05:40 EDT
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