We will be performing a scheduled database maintenance on Sunday, May 25, 2025 that should last about 1 hour, starting at 7:00 PM Eastern.
Custom Views won't receive updates during this time. They will still function, but new updates on View conversations will not take effect during the maintenance.
We will provide updates here if anything changes during the maintenance window.
Posted on
May 21, 2025 - 17:00 EDT
We will be performing a scheduled database maintenance on Saturday, May 31, 2025 starting at 9:30 AM EST that should last about 1 hour.
During this maintenance AI Drafts and AI Answers may not be available.
We will provide updates here if anything changes during the maintenance window.
Posted on
Apr 22, 2025 - 10:18 EDT
We will be performing a scheduled database maintenance on Saturday, June 7, 2025 starting at 9:00 AM Eastern that should last about 1 hour.
During this maintenance you will not be able to create, edit, delete, or publish Docs articles. Your Docs site will still be available for visitors.
We will provide updates here if anything changes during the maintenance window.
Posted on
May 14, 2025 - 09:38 EDT
From 9:00 AM to 11:30 AM EST on Saturday, June 14, 2025, we will be performing database maintenance that will take chat offline.
Starting at 9:00 AM, no new chats will be able to be initiated, but agents in active chats at that time will not be disconnected. At 9:30 AM, the chat service will go fully offline for approximately two hours.
Posted on
May 19, 2025 - 18:56 EDT