Update - Our engineers continue investigating this issue, which is affecting our customers' ability to log in to the app. We will provide more updates as we have them. We appreciate your patience!
Sep 12, 2024 - 01:50 EDT
Sep 12, 2024 - 01:50 EDT
Investigating - We're investigating reports of slow page loads across the app. Some customers may notice a long delay when attempting to send replies. We'll update you when we have more information. Your Help Scout mailbox might be slow to update with new messages and replies until we're in the clear. We'll post more information here as soon as we have it.
Sep 12, 2024 - 01:33 EDT
Sep 12, 2024 - 01:33 EDT
About This Site
All Help Scout systems are being actively monitored and any issues will be reported here. If you are having trouble and don't see updates here, please email help@helpscout.net.
Web App
Major Outage
Docs Sites
?
Operational
Beacon
?
Operational
Mobile Apps
Operational
Email Processing
?
Degraded Performance
Public APIs
Operational
Mailbox API 2.0
Operational
Docs API
Operational
AI Drafts
?
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.