All Systems Operational

About This Site

All Help Scout systems are being actively monitored and any issues will be reported here. If you are having trouble and don't see updates here, please email help@helpscout.net.

Uptime over the past 90 days. View historical uptime.
Web App Operational
90 days ago
99.95 % uptime
Today
Docs Sites Operational
90 days ago
99.98 % uptime
Today
Beacon Operational
90 days ago
99.98 % uptime
Today
Mobile Apps Operational
90 days ago
100.0 % uptime
Today
Public APIs Operational
90 days ago
100.0 % uptime
Today
Inbox API Operational
90 days ago
100.0 % uptime
Today
Docs API Operational
90 days ago
100.0 % uptime
Today
AI Services Operational
90 days ago
100.0 % uptime
Today
AI Drafts Operational
90 days ago
100.0 % uptime
Today
AI Answers Operational
90 days ago
100.0 % uptime
Today
AI Summarize Operational
90 days ago
100.0 % uptime
Today
AI Assist Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled Database Maintenance May 1, 2026 00:00-01:00 EDT

We will be performing a scheduled maintenance the evening of Thursday, April 30 going into Friday, May 1, 2026 starting at 12:00 AM Eastern. We expect this maintenance to last no more than 1 hour.

During this maintenance period, AI Summarize and AI Assist will not be available.

We will provide updates here if anything changes during the maintenance window.
Posted on Apr 15, 2026 - 17:40 EDT

Scheduled Database Maintenance May 2, 2026 09:00-10:00 EDT

We will be performing a scheduled maintenance on Saturday, May 2, 2026 at 9:00 AM Eastern. We expect this maintenance to last no more than 1 hour.

During this maintenance period, Docs Sites, Docs API, Docs in Beacon and AI Answers will be impacted.

We will provide updates here if anything changes during the maintenance window.
Posted on Apr 28, 2026 - 04:03 EDT
Apr 28, 2026

No incidents reported today.

Apr 27, 2026
Connection Issues
Resolved - Our team has identified and resolved the issue, and performance is now stable across the board. We'll continue to monitor all services over the next few hours. Thank you for your patience while we resolved this.
Apr 27, 08:54 EDT
Investigating - We're currently investigating reports of slow page loads and timeouts when accessing the web app. We’ll share an update as soon as we have more information. Apologies for the disruption and thanks for your patience as we investigate.
Apr 27, 08:43 EDT
Apr 26, 2026

No incidents reported.

Apr 25, 2026
Scheduled Database Maintenance
Completed - The scheduled maintenance has been completed early — AI Drafts is fully available.
Apr 25, 09:21 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 09:00 EDT
Scheduled - We will be performing a scheduled maintenance on Saturday, April 25, 2026 at 9:00 AM Eastern. We expect this maintenance to last no more than 1 hour.

During this maintenance period, AI Drafts will not be available, and you will not be able to change AI Drafts settings.

We will provide updates here if anything changes during the maintenance window.
Apr 15, 11:59 EDT
Apr 24, 2026

No incidents reported.

Apr 23, 2026

No incidents reported.

Apr 22, 2026

No incidents reported.

Apr 21, 2026
AI Feature Issue
Resolved - Thanks for your patience today folks. This issue has been resolved an all AI features should be functioning normally again. Apologies for the disruption!
Apr 21, 18:01 EDT
Update - Our AI features should all be functional again! We'll continue to monitor things for a bit longer just to make sure all is well before closing this one out.
Apr 21, 17:29 EDT
Monitoring - Our team has pushed a fix for this issue and we're monitoring the situation for now. We're hopeful that we can get things back to normal soon!
Apr 21, 16:22 EDT
Investigating - We’re currently investigating reports of issues with our AI Features. We will continue to update as we have more information.
Apr 21, 15:50 EDT
Apr 20, 2026
Connection Issues
Resolved - The team has confirmed that the access issues have been fully resolved, and this incident is now closed. Thank you again for your patience!
Apr 20, 11:04 EDT
Identified - Our engineering team has identified intermittent access issues with the web app. We will update here once everything has been confirmed as resolved. Sorry for any inconvenience, and thank you for your patience.
Apr 20, 10:52 EDT
Apr 19, 2026

No incidents reported.

Apr 18, 2026

No incidents reported.

Apr 17, 2026

No incidents reported.

Apr 16, 2026

No incidents reported.

Apr 15, 2026

No incidents reported.

Apr 14, 2026
AI Drafts: Intermittent issues generating AI Drafts
Resolved - Our team found and resolved the issue, and AI Drafts are generating drafts again. Thanks for bearing with us today, folks!
Apr 14, 13:01 EDT
Investigating - Investigating - We've received reports of AI Drafts not being able to generate drafts. We're looking into it, and we'll post updates here as we have them.
Apr 14, 12:21 EDT
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