All Systems Operational

About This Site

All Help Scout systems are being actively monitored and any issues will be reported here. If you are having trouble and don't see updates here, please email help@helpscout.net.

Uptime over the past 90 days. View historical uptime.
Web App Operational
90 days ago
99.93 % uptime
Today
Docs Sites ? Operational
90 days ago
99.98 % uptime
Today
Beacon ? Operational
90 days ago
99.96 % uptime
Today
Mobile Apps Operational
90 days ago
99.95 % uptime
Today
Public APIs Operational
90 days ago
99.99 % uptime
Today
Mailbox API 2.0 Operational
90 days ago
100.0 % uptime
Today
Docs API Operational
90 days ago
99.98 % uptime
Today
AI Drafts ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Oct 15, 2024

No incidents reported today.

Oct 14, 2024

No incidents reported.

Oct 13, 2024

No incidents reported.

Oct 12, 2024

No incidents reported.

Oct 11, 2024

No incidents reported.

Oct 10, 2024

No incidents reported.

Oct 9, 2024
Access Issues
Resolved - The access issues are caused by a third-party provider, and we're reaching out to customers who have reported it with more information. Please get in touch at help@helpscout.com if you're running into issues.
Oct 9, 10:10 EDT
Investigating - We’ve been alerted that some users are having issues with accessing and logging into Help Scout. We’re investigating further.
Oct 9, 09:29 EDT
Oct 8, 2024

No incidents reported.

Oct 7, 2024

No incidents reported.

Oct 6, 2024

No incidents reported.

Oct 5, 2024

No incidents reported.

Oct 4, 2024

No incidents reported.

Oct 3, 2024

No incidents reported.

Oct 2, 2024

No incidents reported.

Oct 1, 2024
General Instability and Inbound Email Delay
Resolved - At approximately 9:20PM EST, our team identified a brief 10 minute period where we experienced intermittent instability across the app and inbound email delivery was delayed. We have since identified and resolved the issue causing this instability and delay. All delayed email has been successfully requeued and sent to your Help Scout Inbox. Apologies for the disruption!
Oct 1, 21:30 EDT
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