All Systems Operational

About This Site

All Help Scout systems are being actively monitored and any issues will be reported here. If you are having trouble and don't see updates here, please email help@helpscout.net.

Uptime over the past 90 days. View historical uptime.
Web App Operational
90 days ago
99.94 % uptime
Today
Docs Sites Operational
90 days ago
99.97 % uptime
Today
Beacon Operational
90 days ago
100.0 % uptime
Today
Mobile Apps Operational
90 days ago
100.0 % uptime
Today
Public APIs Operational
90 days ago
100.0 % uptime
Today
Inbox API Operational
90 days ago
100.0 % uptime
Today
Docs API Operational
90 days ago
100.0 % uptime
Today
AI Services Operational
90 days ago
100.0 % uptime
Today
AI Drafts Operational
90 days ago
100.0 % uptime
Today
AI Answers Operational
90 days ago
100.0 % uptime
Today
AI Summarize Operational
90 days ago
100.0 % uptime
Today
AI Assist Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled Database Maintenance Mar 7, 2026 12:00-13:00 EST

We will be performing a scheduled maintenance on Saturday, March 7, 2026 at 12:00 PM Eastern. We expect this maintenance to last no more than 1 hour.

During this maintenance period, company profile data will not be available or actionable, and you won't be able to create, update, or link contacts to company records.

We will provide updates here if anything changes during the maintenance window.
Posted on Mar 03, 2026 - 12:14 EST
Mar 6, 2026
Connections Issues
Resolved - Help Scout access has now been restored for customers in the Philippines. We will continue to monitor the situation. If you're still experiencing any issues accessing the platform, please let us know.
Mar 6, 16:26 EST
Update - Our team continues to work on a fix for the issue causing Help Scout to be unavailable for some customers in the Philippines. We apologize for the downtime today and we'll post here again as soon as this has been resolved.
Mar 6, 15:49 EST
Update - Our team are still working on a fix for the issue causing Help Scout to be unavailable for some customers in the Philippines. We'll post here again as soon as this has been resolved.
Mar 6, 13:57 EST
Identified - We've identified the cause of the access issues for customers in the Philippines and are working on implementing a solution. We'll keep you informed on our progress -- thanks for your patience.
Mar 6, 12:55 EST
Investigating - Help Scout is currently unavailable for some customers in the Philippines. It appears to be regionally isolated and we're currently investigating the root cause.
Mar 6, 12:38 EST
Mar 5, 2026

No incidents reported.

Mar 4, 2026

No incidents reported.

Mar 3, 2026

No incidents reported.

Mar 2, 2026
Connections Issues
Resolved - Performance is stable across the board, so we're closing this out. We'll continue to monitor all services over the next few hours.
Mar 2, 12:00 EST
Monitoring - Help Scout is coming back online. We'll continue to monitor for a bit longer before wrapping this up.
Mar 2, 11:50 EST
Identified - We’ve identified the root cause and we're making progress - you may continue to see slow loading times and variable accessibility.
Mar 2, 11:28 EST
Investigating - We're investigating reports of Help Scout not loading. We will update here when we have more information.
Mar 2, 11:06 EST
Mar 1, 2026

No incidents reported.

Feb 28, 2026

No incidents reported.

Feb 27, 2026

No incidents reported.

Feb 26, 2026
Connections Issues
Resolved - We investigated reports of slow page loads and timeouts when accessing the web app. Our team has identified and resolved the issue.

Performance is now stable, and we'll continue to monitor all services over the next few hours. Thank you for your patience while we resolved this!
Feb 26, 09:00 EST
Connections Issues
Resolved - Our team has identified and resolved the issue, and performance is now stable across the board; therefore, we're closing this out. We'll continue to monitor all services over the next few hours. Thank you for your patience while we resolved this!
Feb 26, 07:29 EST
Investigating - We're currently investigating reports of slow page loads and timeouts when accessing the web app. We’ll share an update as soon as we have more information.
Feb 26, 07:21 EST
Feb 25, 2026

No incidents reported.

Feb 24, 2026

No incidents reported.

Feb 23, 2026

No incidents reported.

Feb 22, 2026

No incidents reported.

Feb 21, 2026

No incidents reported.

Feb 20, 2026

No incidents reported.

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