Help Scout Status

All Systems Operational

About This Site

All Help Scout systems are being actively monitored and any issues will be reported here. If you are having trouble and don't see updates here, please email help@helpscout.net or reach out on twitter.

Web App Operational

Docs Sites Operational

Beacon Operational

Mailbox API 1.0 Operational

Mailbox API 2.0 Operational

Docs API Operational

Live Chat Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Web App Response Time

Fetching

Docs Sites Response Time

Fetching

Mailbox API 1.0

Fetching

Mailbox API 2.0

Fetching

Past Incidents

Nov 14, 2018

No incidents reported today.

Nov 13, 2018

No incidents reported.

Nov 12, 2018

No incidents reported.

Nov 11, 2018

No incidents reported.

Nov 10, 2018

No incidents reported.

Nov 9, 2018

No incidents reported.

Nov 8, 2018

No incidents reported.

Nov 7, 2018

No incidents reported.

Nov 6, 2018

No incidents reported.

Nov 5, 2018

No incidents reported.

Nov 4, 2018

No incidents reported.

Nov 3, 2018

No incidents reported.

Nov 2, 2018

No incidents reported.

Nov 1, 2018

Search and Folder issues

Resolved - Let's close this one out now. Everything looks to have stabilised but we'll keep track of the ongoing status at our third-party integration partner. Any emails sent during the sluggish period earlier this morning have been delivered, and all folder counts should be accurate.

Sorry again for the trouble earlier today.
Nov 1, 13:17 EDT

Monitoring - Good news! Service has been restored and you shouldn't see any further sluggishness when accessing Help Scout via the Web App this morning.

We've had to temporarily disable a third-party integration which is currently experiencing connection issues with their API. Once that event has passed we'll re-enable full functionality with that integration, then close out this status event.

Sorry for the trouble this morning, folks!
Nov 1, 10:37 EDT

Identified - We've identified the cause of this morning's problems as coming from a third-party provider, and we're working on a resolution. We'll keep you updated when more information comes in!
Nov 1, 10:12 EDT

Investigating - We're seeing some delays with folder counts, message previews, workflows, and search results. You might notice that your Closed folder is a little slow to update as well. We're hoping to have this resolved shortly.
Nov 1, 10:02 EDT

Oct 31, 2018

No incidents reported.