All Systems Operational

About This Site

All Help Scout systems are being actively monitored and any issues will be reported here. If you are having trouble and don't see updates here, please email help@helpscout.net or reach out on twitter.

Web App Operational
90 days ago
100.0 % uptime
Today
Docs Sites ? Operational
90 days ago
100.0 % uptime
Today
Beacon ? Operational
90 days ago
100.0 % uptime
Today
Public APIs Operational
90 days ago
100.0 % uptime
Today
Mailbox API 2.0 Operational
90 days ago
100.0 % uptime
Today
Docs API Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Oct 24, 2020

No incidents reported today.

Oct 23, 2020

No incidents reported.

Oct 22, 2020
Resolved - Folder counts, message previews, search results and new email processing are in the clear and the Web app is back to full speed. We're closing this one out. Apologies for the trouble this morning and thanks again for your patience.
Oct 22, 06:36 EDT
Update - Our engineers continue working to resolve this. Previously reported 500 errors should now have stopped. However, right now, you're likely still seeing some slowness on the Web app, as you take actions in conversations or navigate between folders. Thanks for your patience.
Oct 22, 06:22 EDT
Update - Our engineers continue to investigate this issue. You might still see delays for new emails in search, folder counts may not be updating correctly, and workflows may have delays in running. Additionally, accessing Mailboxes and logging in may be affected.
Oct 22, 05:53 EDT
Investigating - We’ve been alerted to a problem with Help Scout - we’re investigating. You may see a delay for new emails in search, folder counts may be not updating correctly, and workflows may be delayed in running.
Oct 22, 05:11 EDT
Oct 21, 2020

No incidents reported.

Oct 20, 2020

No incidents reported.

Oct 19, 2020

No incidents reported.

Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020

No incidents reported.

Oct 15, 2020

No incidents reported.

Oct 14, 2020

No incidents reported.

Oct 13, 2020

No incidents reported.

Oct 12, 2020
Resolved - Folder counts, message previews, search results and new email processing are in the clear and the Web app is back to full speed. We're closing this one out. Apologies for the trouble this morning and thanks again for your patience.
Oct 12, 05:55 EDT
Identified - Our engineers have identified the issue, and we're working towards resolving the ongoing situation. Right now you're likely seeing some slowness on the Web app, as you take actions in conversations or navigate between folders. Thanks for your patience.
Oct 12, 05:22 EDT
Investigating - We’ve been alerted to a problem with Help Scout - we’re investigating. You may see a delay for new emails in search, folder counts may be not updating correctly, and workflows may be delayed in running.
Oct 12, 05:08 EDT
Oct 11, 2020

No incidents reported.

Oct 10, 2020

No incidents reported.