All Systems Operational

About This Site

All Help Scout systems are being actively monitored and any issues will be reported here. If you are having trouble and don't see updates here, please email help@helpscout.net or reach out on twitter.

Web App Operational
90 days ago
99.99 % uptime
Today
Docs Sites ? Operational
90 days ago
99.99 % uptime
Today
Beacon ? Operational
90 days ago
99.99 % uptime
Today
Public APIs Operational
90 days ago
99.99 % uptime
Today
Mailbox API 2.0 Operational
90 days ago
99.99 % uptime
Today
Mailbox API 1.0 Operational
90 days ago
100.0 % uptime
Today
Docs API Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Oct 16, 2019

No incidents reported today.

Oct 15, 2019
Completed - The scheduled maintenance has been completed.
Oct 15, 04:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 04:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 14, 12:31 EDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 14, 12:12 EDT
Scheduled - From 4:00am to 4:30am EDT on Tuesday, October 15th, we’ll be performing database maintenance on Help Scout. We’ll start with a 30-minute window of potential downtime. We don’t expect the maintenance to run the full 30 minutes, but we’re blocking it out just in case.

During this time, both Public API 1.0 and 2.0 will be briefly unavailable.
Oct 9, 18:57 EDT
Oct 14, 2019

No incidents reported.

Oct 13, 2019

No incidents reported.

Oct 12, 2019

No incidents reported.

Oct 11, 2019

No incidents reported.

Oct 10, 2019

No incidents reported.

Oct 9, 2019

No incidents reported.

Oct 8, 2019

No incidents reported.

Oct 7, 2019

No incidents reported.

Oct 6, 2019

No incidents reported.

Oct 5, 2019

No incidents reported.

Oct 4, 2019

No incidents reported.

Oct 3, 2019

No incidents reported.

Oct 2, 2019

No incidents reported.