All Systems Operational

About This Site

All Help Scout systems are being actively monitored and any issues will be reported here. If you are having trouble and don't see updates here, please email help@helpscout.net or reach out on twitter.

Uptime over the past 90 days. View historical uptime.
Web App Operational
90 days ago
100.0 % uptime
Today
Docs Sites ? Operational
90 days ago
100.0 % uptime
Today
Beacon ? Operational
90 days ago
100.0 % uptime
Today
Public APIs Operational
90 days ago
100.0 % uptime
Today
Mailbox API 2.0 Operational
90 days ago
100.0 % uptime
Today
Docs API Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jan 23, 2022

No incidents reported today.

Jan 22, 2022

No incidents reported.

Jan 21, 2022
Scheduled Database Maintenance
Completed - The scheduled maintenance has been completed.
Jan 21, 05:15 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 05:01 EST
Scheduled - From 5:00 am to 5:15 am EDT on Friday, January 21, we'll perform database maintenance on Help Scout. During this time, Help Scout will remain accessible. However, refreshing OAuth2 app tokens and creating or updating OAuth2 apps will not be possible. We're expecting the maintenance to last around 15 minutes.
Jan 20, 09:17 EST
Jan 20, 2022

No incidents reported.

Jan 19, 2022

No incidents reported.

Jan 18, 2022

No incidents reported.

Jan 17, 2022

No incidents reported.

Jan 16, 2022

No incidents reported.

Jan 15, 2022

No incidents reported.

Jan 14, 2022

No incidents reported.

Jan 13, 2022

No incidents reported.

Jan 12, 2022

No incidents reported.

Jan 11, 2022

No incidents reported.

Jan 10, 2022

No incidents reported.

Jan 9, 2022

No incidents reported.

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