All Systems Operational

About This Site

All Help Scout systems are being actively monitored and any issues will be reported here. If you are having trouble and don't see updates here, please email help@helpscout.net.

Uptime over the past 90 days. View historical uptime.
Web App Operational
90 days ago
100.0 % uptime
Today
Docs Sites Operational
90 days ago
99.99 % uptime
Today
Beacon Operational
90 days ago
100.0 % uptime
Today
Mobile Apps Operational
90 days ago
100.0 % uptime
Today
Public APIs Operational
90 days ago
100.0 % uptime
Today
Inbox API Operational
90 days ago
100.0 % uptime
Today
Docs API Operational
90 days ago
100.0 % uptime
Today
AI Services Operational
90 days ago
100.0 % uptime
Today
AI Drafts Operational
90 days ago
100.0 % uptime
Today
AI Answers Operational
90 days ago
100.0 % uptime
Today
AI Summarize Operational
90 days ago
100.0 % uptime
Today
AI Assist Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jul 29, 2026

No incidents reported today.

Jul 28, 2026

No incidents reported.

Jul 27, 2026

No incidents reported.

Jul 26, 2026

No incidents reported.

Jul 25, 2026

No incidents reported.

Jul 24, 2026

Delays with Inbox counts, folders, reports and search results
Resolved - Folder counts and updates in your Inbox should be working as expected again! Thanks for your patience today folks, we're going to close this one out.
Jul 24, 19:09 EDT
Update - We're still experiencing a bit of degraded performance around folder counts while the system continues to catch up. We appreciate your continued patience and will update you all just as soon as we've got this under control.
Jul 24, 18:45 EDT
Monitoring - Our team has implemented a fix for these issues impacting folder counts and Inbox performance. We're hoping to move this to Resolved soon, folks.
Jul 24, 18:30 EDT
Investigating - We’re currently investigating reports of issues with delayed Inbox folder counts, folders and search results. We will continue to update as we have more information.
Jul 24, 18:08 EDT

Jul 23, 2026

No incidents reported.

Jul 22, 2026

Unscheduled Database Maintenance
Completed - The maintenance has been completed. Global search and the Conversations public API are now fully up to date.
Jul 22, 06:34 EDT
In progress - Maintenance is currently in progress.
Jul 22, 06:10 EDT
Scheduled - We identified an issue that requires us to briefly pause our search indexers to resolve it. We're performing this maintenance now.

During this maintenance period, Global search and the Conversations public API will not reflect newly created or updated conversations. All other functionality will remain available, and no data will be lost — conversations will be indexed as normal once maintenance is complete.

We will provide updates here if anything changes during the maintenance window.
Jul 22, 06:04 EDT

Jul 21, 2026

No incidents reported.

Jul 20, 2026

No incidents reported.

Jul 19, 2026

No incidents reported.

Jul 18, 2026

No incidents reported.

Jul 17, 2026

No incidents reported.

Jul 16, 2026

No incidents reported.

Jul 15, 2026

No incidents reported.

← Incident History Powered by Atlassian Statuspage