All Systems Operational
About This Site
All Help Scout systems are being actively monitored and any issues will be reported here. If you are having trouble and don't see updates here, please email help@helpscout.net.
Web App
Operational
Docs Sites
Operational
Beacon
Operational
Mobile Apps
Operational
Public APIs
Operational
Inbox API
Operational
Docs API
Operational
AI Services
Operational
AI Drafts
Operational
AI Answers
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AI Summarize
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AI Assist
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Operational
Degraded Performance
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Maintenance
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No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Scheduled Database Maintenance Jun 12, 2026 03:30-04:30 EDT
We will be performing a scheduled database maintenance on Friday, June 12, 2026, starting at 03:30 AM Eastern. We expect this maintenance to last no more than 1 hour.
During this maintenance, Inbox Views will not update although they will still be functional.
We will provide updates here if anything changes during the maintenance window.
Posted on Jun 10, 2026 - 07:38 EDT
During this maintenance, Inbox Views will not update although they will still be functional.
We will provide updates here if anything changes during the maintenance window.
Posted on Jun 10, 2026 - 07:38 EDT