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About This Site
All Help Scout systems are being actively monitored and any issues will be reported here. If you are having trouble and don't see updates here, please email help@helpscout.net.
Web App
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Docs Sites
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Beacon
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Mobile Apps
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Public APIs
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Inbox API
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Docs API
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AI Services
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AI Drafts
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AI Answers
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AI Summarize
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Degraded Performance
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Maintenance
Major outage
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No downtime recorded on this day.
No data exists for this day.
had a major outage.
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Scheduled Maintenance
Scheduled Database Maintenance Mar 7, 2026 12:00-13:00 EST
We will be performing a scheduled maintenance on Saturday, March 7, 2026 at 12:00 PM Eastern. We expect this maintenance to last no more than 1 hour.
During this maintenance period, company profile data will not be available or actionable, and you won't be able to create, update, or link contacts to company records.
We will provide updates here if anything changes during the maintenance window.
Posted on Mar 03, 2026 - 12:14 EST
During this maintenance period, company profile data will not be available or actionable, and you won't be able to create, update, or link contacts to company records.
We will provide updates here if anything changes during the maintenance window.
Posted on Mar 03, 2026 - 12:14 EST