All Help Scout systems are being actively monitored and any issues will be reported here. If you are having trouble and don't see updates here, please email help@helpscout.net.
Web App
Operational
90 days ago
99.96
% uptime
Today
Docs Sites
Operational
90 days ago
99.98
% uptime
Today
Beacon
Operational
90 days ago
99.98
% uptime
Today
Mobile Apps
Operational
90 days ago
100.0
% uptime
Today
Public APIs
Operational
90 days ago
100.0
% uptime
Today
Inbox API
Operational
90 days ago
100.0
% uptime
Today
Docs API
Operational
90 days ago
100.0
% uptime
Today
AI Services
Operational
90 days ago
100.0
% uptime
Today
AI Drafts
Operational
90 days ago
100.0
% uptime
Today
AI Answers
Operational
90 days ago
100.0
% uptime
Today
AI Summarize
Operational
90 days ago
100.0
% uptime
Today
AI Assist
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
Resolved - Our team has identified and resolved the issue. Outbound emails are being delivered again. Sorry for the trouble today, everyone.
Mar 25, 14:00 EDT
Investigating -
We’re currently investigating reports of outbound email and draft creation issues. We will continue to update as we have more information.
Mar 25, 13:47 EDT