All Systems Operational

About This Site

All Help Scout systems are being actively monitored and any issues will be reported here. If you are having trouble and don't see updates here, please email help@helpscout.net or reach out on twitter.

Web App   Operational
90 days ago
99.99 % uptime
Today
Docs Sites   ? Operational
90 days ago
100.0 % uptime
Today
Beacon   ? Operational
90 days ago
100.0 % uptime
Today
Public APIs Operational
90 days ago
99.99 % uptime
Today
Mailbox API 2.0   Operational
90 days ago
99.99 % uptime
Today
Mailbox API 1.0   Operational
90 days ago
99.99 % uptime
Today
Docs API   Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 18, 2019

No incidents reported today.

Jan 17, 2019

No incidents reported.

Jan 16, 2019

No incidents reported.

Jan 15, 2019

No incidents reported.

Jan 14, 2019
Resolved - We've identified the root cause of today's issue, which lasted roughly 6 minutes and resulted in high page load times and or page timeouts in the web app. Our team is now working to make sure this doesn't happen again. Apologies once again for the trouble today.
Jan 14, 09:50 EST
Monitoring - Everything is healthy again, apologies for the brief slow down. We're going to leave this incident open for a bit to confirm it is resolved.
Jan 14, 09:45 EST
Update - Web app performance seems to be recovering, but our team is still investigating the root cause.
Jan 14, 09:41 EST
Investigating - We're investigating elevated page load times leading to page timeouts across the web app. We'll continue to post updates as we have more information to share.

Public APIs and mobile apps are fine. This issue is limited to the web app only right now.
Jan 14, 09:36 EST
Jan 13, 2019

No incidents reported.

Jan 12, 2019

No incidents reported.

Jan 11, 2019

No incidents reported.

Jan 10, 2019

No incidents reported.

Jan 9, 2019

No incidents reported.

Jan 8, 2019

No incidents reported.

Jan 7, 2019

No incidents reported.

Jan 6, 2019

No incidents reported.

Jan 5, 2019

No incidents reported.

Jan 4, 2019

No incidents reported.