All Systems Operational

About This Site

All Help Scout systems are being actively monitored and any issues will be reported here. If you are having trouble and don't see updates here, please email help@helpscout.net or reach out on twitter.

Web App   Operational
Docs Sites   ? Operational
Beacon   ? Operational
Mailbox API 1.0   Operational
Mailbox API 2.0   Operational
Docs API   Operational
Live Chat   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Web App Response Time
Fetching
Docs Sites Response Time
Fetching
Mailbox API 1.0
Fetching
Mailbox API 2.0
Fetching
Past Incidents
Nov 14, 2018

No incidents reported today.

Nov 13, 2018

No incidents reported.

Nov 12, 2018

No incidents reported.

Nov 11, 2018

No incidents reported.

Nov 10, 2018

No incidents reported.

Nov 9, 2018

No incidents reported.

Nov 8, 2018

No incidents reported.

Nov 7, 2018

No incidents reported.

Nov 6, 2018

No incidents reported.

Nov 5, 2018

No incidents reported.

Nov 4, 2018

No incidents reported.

Nov 3, 2018

No incidents reported.

Nov 2, 2018

No incidents reported.

Nov 1, 2018
Resolved - Let's close this one out now. Everything looks to have stabilised but we'll keep track of the ongoing status at our third-party integration partner. Any emails sent during the sluggish period earlier this morning have been delivered, and all folder counts should be accurate.

Sorry again for the trouble earlier today.
Nov 1, 13:17 EDT
Monitoring - Good news! Service has been restored and you shouldn't see any further sluggishness when accessing Help Scout via the Web App this morning.

We've had to temporarily disable a third-party integration which is currently experiencing connection issues with their API. Once that event has passed we'll re-enable full functionality with that integration, then close out this status event.

Sorry for the trouble this morning, folks!
Nov 1, 10:37 EDT
Identified - We've identified the cause of this morning's problems as coming from a third-party provider, and we're working on a resolution. We'll keep you updated when more information comes in!
Nov 1, 10:12 EDT
Investigating - We're seeing some delays with folder counts, message previews, workflows, and search results. You might notice that your Closed folder is a little slow to update as well. We're hoping to have this resolved shortly.
Nov 1, 10:02 EDT
Oct 31, 2018

No incidents reported.