All Systems Operational

About This Site

All Help Scout systems are being actively monitored and any issues will be reported here. If you are having trouble and don't see updates here, please email help@helpscout.net or reach out on twitter.

Uptime over the past 90 days. View historical uptime.
Web App Operational
90 days ago
100.0 % uptime
Today
Docs Sites ? Operational
90 days ago
100.0 % uptime
Today
Beacon ? Operational
90 days ago
100.0 % uptime
Today
Mobile Apps Operational
90 days ago
100.0 % uptime
Today
Public APIs Operational
90 days ago
100.0 % uptime
Today
Mailbox API 2.0 Operational
90 days ago
100.0 % uptime
Today
Docs API Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jan 30, 2023

No incidents reported today.

Jan 29, 2023

No incidents reported.

Jan 28, 2023
Scheduled Database Maintenance
Completed - The schedule maintenance has been completed and live chat services are back to fully operational.

Happy Saturday folks, and thanks so much for your patience today!
Jan 28, 11:29 EST
Update - Apologies for the continued chat service disruption. We are still working on our scheduled maintenance and need to extend the timeframe to 12:00 pm EST.

As a reminder this affects the live chat service only. Your customers can still use Beacon to send you a message and email service is unaffected, but chat will not be available until this maintenance has been completed.

Thanks for your patience!
Jan 28, 10:52 EST
Update - Scheduled maintenance is still in progress but is taking a bit longer than we'd initially predicted. Apologies for the extended time.

We expect to have this completed by 11:00 am EST and will provide an update here if that changes.
Jan 28, 09:41 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 08:30 EST
Scheduled - From 8:30 am to 10:00 am EST on Saturday, January 28th, 2023, we'll be performing database maintenance that will take chat offline.

Starting at 8:30 am no new chats will be able to be initiated but any agents in an active chat at that time will not be disconnected. At 9:00 am the chat service will be offline entirely for about 1 hour.
Jan 12, 09:53 EST
Jan 27, 2023

No incidents reported.

Jan 26, 2023

No incidents reported.

Jan 25, 2023

No incidents reported.

Jan 24, 2023
Search and Folder Issues
Resolved - Looks like we’re in the clear! Folder counts, workflows, Beacon performance and other events across the app are back to normal and we don’t expect any further interruptions, so we’re closing this out.
Jan 24, 17:19 EST
Monitoring - Queues are still slowly clearing. Workflows and folder counts/views should be back to normal. We're keeping a close eye on things for a bit longer before closing this out. Very sorry for the trouble today!
Jan 24, 16:31 EST
Update - Our team has pushed through a fix and our queues are clearing quickly! You can expect folder counts and workflow events from the past 30mins-1 hour to begin processing in your account. Everything should be back to normal very soon!
Jan 24, 15:54 EST
Update - We're working as quickly as possible to restore services. We'll continue to update here as we make progress.
Jan 24, 15:29 EST
Identified - Our team has identified an issue which has caused degraded performance across the app including workflow performance, folder counts, search and Beacon performance. We're still seeing delays, but we've identified the issue and we're working on a fix. We'll post an update when we've got more news to share.
Jan 24, 14:47 EST
Jan 23, 2023
Various platform issues
Resolved - Today we experienced a temporary outage on the Reports section of Help Scout, and duplicate notifications being sent for conversations.

These issues have now been resolved and the platform is working as intended. If you are still experiencing issues please reach out to Help Scout support.
Jan 23, 11:30 EST
Jan 22, 2023

No incidents reported.

Jan 21, 2023
Scheduled Database Maintenance
Completed - The scheduled maintenance has been completed.
Jan 21, 11:00 EST
Update - Scheduled maintenance is still underway and we've had an unexpected delay, so we've extended the maintenance period until 11:00 AM EST. As a reminder, this work only affects integration authorizations; all other Help Scout functions are fully operational.

During this time integrations already installed will be available as normal, but users will not be able to create or manage existing apps, complete new authorizations, or revoke or refresh expired tokens.
Jan 21, 10:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 09:00 EST
Scheduled - From 9:00 am to 10:00 am EST on Saturday, January 21st, 2023, we'll be performing database maintenance that will affect integration authorizations.

During this time integrations already installed will be available as normal, but users will not be able to create or manage existing apps, complete new authorizations, or revoke or refresh expired tokens.
Jan 21, 09:00 EST
Jan 20, 2023

No incidents reported.

Jan 19, 2023

No incidents reported.

Jan 18, 2023

No incidents reported.

Jan 17, 2023

No incidents reported.

Jan 16, 2023

No incidents reported.

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