All Systems Operational

About This Site

All Help Scout systems are being actively monitored and any issues will be reported here. If you are having trouble and don't see updates here, please email help@helpscout.net or reach out on twitter.

Web App Operational
90 days ago
99.98 % uptime
Today
Docs Sites ? Operational
90 days ago
100.0 % uptime
Today
Beacon ? Operational
90 days ago
100.0 % uptime
Today
Mobile Apps Operational
90 days ago
100.0 % uptime
Today
Public APIs Operational
90 days ago
100.0 % uptime
Today
Mailbox API 2.0 Operational
90 days ago
100.0 % uptime
Today
Docs API Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jun 28, 2022

No incidents reported today.

Jun 27, 2022
Resolved - Inbound emails are no longer delayed and the app is running smoothly. Thank you for your patience.
Jun 27, 00:14 EDT
Monitoring - A fix has been implemented and inbound emails are processing correctly. We'll continue to monitor the situation.
Jun 26, 23:18 EDT
Identified - The issue has been identified and our engineers are working on a resolution.
Jun 26, 23:04 EDT
Investigating - Some users may be experiencing intermittent delays with inbound emails. Our engineers are looking into this issue and we'll follow up with more updates shortly.
Jun 26, 22:15 EDT
Jun 26, 2022
Jun 25, 2022
Resolved - We've resolved the issue that was causing an intermittent delay in email processing, so we're closing this one out. Apologies for the trouble!
Jun 25, 15:33 EDT
Investigating - We're investigating a problem with email delivery. Your Help Scout mailbox might be slow to update with new messages and replies until we're in the clear. We'll post more information here as we have it.
Jun 25, 14:30 EDT
Jun 24, 2022

No incidents reported.

Jun 23, 2022

No incidents reported.

Jun 22, 2022

No incidents reported.

Jun 21, 2022

No incidents reported.

Jun 20, 2022

No incidents reported.

Jun 19, 2022

No incidents reported.

Jun 18, 2022

No incidents reported.

Jun 17, 2022

No incidents reported.

Jun 16, 2022

No incidents reported.

Jun 15, 2022

No incidents reported.

Jun 14, 2022

No incidents reported.