All Systems Operational
About This Site
All Help Scout systems are being actively monitored and any issues will be reported here. If you are having trouble and don't see updates here, please email help@helpscout.net.
Web App
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Docs Sites
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Mobile Apps
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Public APIs
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Inbox API
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Docs API
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AI Drafts
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AI Answers
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Degraded Performance
Partial Outage
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Maintenance
Major outage
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No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Scheduled Database Maintenance Aug 27, 2026 04:00-05:00 EDT
We will be performing a scheduled database maintenance on Thursday, August 27th, 2026, starting at 04:00 AM Eastern. We expect this maintenance to last no more than 1 hour.
During this maintenance, Views will continue to function but wont be updated. They will be updated at the end of the maintenance window.
We will provide updates here if anything changes during the maintenance window.
Posted on Aug 25, 2026 - 05:09 EDT
During this maintenance, Views will continue to function but wont be updated. They will be updated at the end of the maintenance window.
We will provide updates here if anything changes during the maintenance window.
Posted on Aug 25, 2026 - 05:09 EDT