All Systems Operational
About This Site
All Help Scout systems are being actively monitored and any issues will be reported here. If you are having trouble and don't see updates here, please email help@helpscout.net.
Web App
Operational
Docs Sites
Operational
Beacon
Operational
Mobile Apps
Operational
Public APIs
Operational
Inbox API
Operational
Docs API
Operational
AI Services
Operational
AI Drafts
Operational
AI Answers
Operational
AI Summarize
Operational
AI Assist
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Scheduled Database Maintenance Sep 26, 2026 00:00-02:00 EDT
Update -
We will be undergoing scheduled maintenance during this time.
Sep 15, 2026 - 12:53 EDT
Sep 15, 2026 - 12:53 EDT
Update -
We will be undergoing scheduled maintenance during this time.
Sep 15, 2026 - 12:51 EDT
Sep 15, 2026 - 12:51 EDT
Scheduled -
Help Scout will be unavailable for up to 2 hours during scheduled database maintenance on Saturday, September 26, 2026, starting at 12:00 AM Eastern.
We will provide updates here if anything changes during the maintenance window.
Sep 15, 2026 - 12:50 EDT
We will provide updates here if anything changes during the maintenance window.
Sep 15, 2026 - 12:50 EDT