Folder and View Issues
Update - We’re still investigating reports of issues with folders and views not displaying the correct conversations. We hope to have more information available soon.
Mar 21, 2026 - 13:42 EDT
Investigating - We’re currently investigating reports of issues with [Feature]. We will continue to update as we have more information.
Mar 21, 2026 - 12:39 EDT

About This Site

All Help Scout systems are being actively monitored and any issues will be reported here. If you are having trouble and don't see updates here, please email help@helpscout.net.

Uptime over the past 90 days. View historical uptime.
Web App Operational
90 days ago
99.96 % uptime
Today
Docs Sites Operational
90 days ago
99.98 % uptime
Today
Beacon Operational
90 days ago
99.98 % uptime
Today
Mobile Apps Operational
90 days ago
100.0 % uptime
Today
Mailbox counts, folders, reports, search results Degraded Performance
Public APIs Operational
90 days ago
100.0 % uptime
Today
Inbox API Operational
90 days ago
100.0 % uptime
Today
Docs API Operational
90 days ago
100.0 % uptime
Today
AI Services Operational
90 days ago
100.0 % uptime
Today
AI Drafts Operational
90 days ago
100.0 % uptime
Today
AI Answers Operational
90 days ago
100.0 % uptime
Today
AI Summarize Operational
90 days ago
100.0 % uptime
Today
AI Assist Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Mar 21, 2026

Unresolved incident: Folder and View Issues.

Mar 20, 2026
Docs Errors
Resolved - Help Scout Docs and AI Answers are fully operational - we’re closing this out. Thank you for your patience while we worked on this one!
Mar 20, 14:12 EDT
Monitoring - We've fixed the underlying causes of the issues with Docs sites and AI Answers, and our team is monitoring our systems for continued stability. We will update again when we're sure things are all resolved.
Mar 20, 13:44 EDT
Identified - Our team has identified the root cause of the Docs issues and are working to resolve the issues. Docs sites and AI Answers relying on Docs content will be intermittently available while we get this working.
Mar 20, 13:13 EDT
Investigating - We are currently investigating an issue that is preventing Docs sites from loading. We will update here as soon as we have more information to share.
Mar 20, 13:00 EDT
Mar 19, 2026
Drafts Not Loading Properly
Resolved - Our engineers have fixed the issue preventing drafts from opening properly, and you should now be able to edit all of the drafts in your inbox. Thanks for your patience while we worked on getting this one fixed up!
Mar 19, 17:38 EDT
Identified - We've identified the cause of the issues with drafts are working on implementing a solution. We'll keep you informed on our progress and appreciate your patience.
Mar 19, 17:04 EDT
Investigating - We’re aware that some customers are having issues editing drafts on conversations. We're investigating the issue and will post an update here once we have additional information to share.
Mar 19, 16:50 EDT
Mar 18, 2026

No incidents reported.

Mar 17, 2026

No incidents reported.

Mar 16, 2026

No incidents reported.

Mar 15, 2026

No incidents reported.

Mar 14, 2026

No incidents reported.

Mar 13, 2026

No incidents reported.

Mar 12, 2026
Closed Folder Issues
Resolved - Our engineers have found the issue causing Closed Conversations not to display in the Closed Folder, and this has now been resolved, You should now find all of those Conversations in the Closed Folder as normal. Thanks for your patience while we worked on getting this one fixed up!
Mar 12, 13:59 EDT
Investigating - Our team has identified an issue with the Closed Folder. Recently Closed Conversations are not being added to the Folder, starting around 8am ET. This does not impact delivery - emails are still being sent without issue. We'll post again once we have an update on this.
Mar 12, 13:36 EDT
Mar 11, 2026
Sidebar Apps loading intermittently
Resolved - We've monitored the fix we implemented and sidebar apps are now loading. Thanks for your patience as we investigated and fixed this issue.
Mar 11, 12:42 EDT
Monitoring - We've identified and fixed the issue that prevented sidebar apps from loading. We're continuing to monitor sidebar apps performance and we'll post an update here when the issue is fully resolved.
Mar 11, 12:34 EDT
Investigating - We’re aware that some customers are having issues with sidebar apps and apps are loading intermittently, or not loading at all. We're investigating the issue and we'll post an update here once we have additional information to share. Thanks for your patience and apologies for the disruption.
Mar 11, 12:12 EDT
Sidebar Apps not loading
Resolved - After monitoring, it looks like sidebar apps are loading once more. It seems that the fix is working and we're going to close this one out!
Mar 11, 10:04 EDT
Monitoring - We've identified and fixed the issue that prevented sidebar apps from loading. We're continuing to monitor sidebar apps performance and we'll post an update here when the issue is resolved.
Mar 11, 09:09 EDT
Investigating - We’re aware that some customers are having issues with sidebar apps and they're not loading. We're investigating the issue and we'll post an update here once we have additional information to share. Thanks for your patience and apologies for the disruption.
Mar 11, 08:40 EDT
Mar 10, 2026

No incidents reported.

Mar 9, 2026

No incidents reported.

Mar 8, 2026

No incidents reported.

Mar 7, 2026
Scheduled Database Maintenance
Completed - The scheduled maintenance has been completed.
Mar 7, 12:26 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 12:00 EST
Scheduled - We will be performing a scheduled maintenance on Saturday, March 7, 2026 at 12:00 PM Eastern. We expect this maintenance to last no more than 1 hour.

During this maintenance period, company profile data will not be available or actionable, and you won't be able to create, update, or link contacts to company records.

We will provide updates here if anything changes during the maintenance window.
Mar 3, 12:14 EST
← Incident History Powered by Atlassian Statuspage