All Systems Operational

About This Site

All Help Scout systems are being actively monitored and any issues will be reported here. If you are having trouble and don't see updates here, please email help@helpscout.net.

Uptime over the past 90 days. View historical uptime.
Web App Operational
90 days ago
99.93 % uptime
Today
Docs Sites ? Operational
90 days ago
100.0 % uptime
Today
Beacon ? Operational
90 days ago
99.96 % uptime
Today
Mobile Apps Operational
90 days ago
99.95 % uptime
Today
Public APIs Operational
90 days ago
100.0 % uptime
Today
Mailbox API 2.0 Operational
90 days ago
100.0 % uptime
Today
Docs API Operational
90 days ago
100.0 % uptime
Today
AI Drafts ? Operational
90 days ago
99.92 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Dec 10, 2024

No incidents reported today.

Dec 9, 2024

No incidents reported.

Dec 8, 2024

No incidents reported.

Dec 7, 2024

No incidents reported.

Dec 6, 2024

No incidents reported.

Dec 5, 2024

No incidents reported.

Dec 4, 2024

No incidents reported.

Dec 3, 2024

No incidents reported.

Dec 2, 2024
AI Service issues
Resolved - This incident has been resolved, and our AI Services are now back in action. Thank you again for your patience while we worked to resolve this!
Dec 2, 05:04 EST
Identified - We've been able to identify the source of the issue and we hope to have this resolved soon! We'll post another update here as soon as this has been resolved. Thanks for your patience!
Dec 2, 04:41 EST
Update - We are continuing to investigate this issue.
Dec 2, 04:04 EST
Investigating - Help Scout's AI services are currently unavailable and we are investigating. The following features may not work, and may return errors:
AI Drafts
AI Answers
AI Assist
AI Summarize
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We shall update this page once we have further information.
Dec 2, 03:30 EST
Dec 1, 2024

No incidents reported.

Nov 30, 2024

No incidents reported.

Nov 29, 2024

No incidents reported.

Nov 28, 2024

No incidents reported.

Nov 27, 2024

No incidents reported.

Nov 26, 2024
Default Folders not showing "Bear with us!" message
Resolved - We've been able to identify the source of the issue and we're happy to say that things are working as expected. If you have questions, reach out to our support team via email, at help@helpscout.com!
Nov 26, 13:34 EST
Investigating - We're aware that default folders are not showing conversations as we'd expect, and we are actively investigating the issue. We'll share more once we have an update and appreciate your patience.
Nov 26, 12:57 EST
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