All Systems Operational

About This Site

All Help Scout systems are being actively monitored and any issues will be reported here. If you are having trouble and don't see updates here, please email help@helpscout.net.

Uptime over the past 90 days. View historical uptime.
Web App Operational
90 days ago
99.95 % uptime
Today
Docs Sites Operational
90 days ago
99.98 % uptime
Today
Beacon Operational
90 days ago
99.98 % uptime
Today
Mobile Apps Operational
90 days ago
100.0 % uptime
Today
Public APIs Operational
90 days ago
100.0 % uptime
Today
Inbox API Operational
90 days ago
100.0 % uptime
Today
Docs API Operational
90 days ago
100.0 % uptime
Today
AI Services Operational
90 days ago
100.0 % uptime
Today
AI Drafts Operational
90 days ago
100.0 % uptime
Today
AI Answers Operational
90 days ago
100.0 % uptime
Today
AI Summarize Operational
90 days ago
100.0 % uptime
Today
AI Assist Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled Database Maintenance May 16, 2026 09:00-10:00 EDT

We will be performing a scheduled maintenance on Saturday, May 16, 2026 at 9:00 AM Eastern. We expect this maintenance to last no more than 1 hour.

During this maintenance period, AI Answers and AI Drafts will not be available.

We will provide updates here if anything changes during the maintenance window.
Posted on May 07, 2026 - 14:17 EDT
May 8, 2026

No incidents reported today.

May 7, 2026
Inbound Email Delay and Sluggish Behavior Across Help Scout
Resolved - Alright folks, all services are stable so we're closing this out. Thanks for your patience and apologies for the disruption today!
May 7, 22:05 EDT
Monitoring - In-app performance has recovered in Help Scout and any delayed inbound email should now be delivered. We're continuing to monitor this situation as our third-party provider is still experiencing degraded performance. We'll continue to monitor that situation and will post updates as they come.
May 7, 21:35 EDT
Identified - Due to an outage with one of our third-party service providers, inbound email delays and other sluggishness around the app may continue. We're closely monitoring updates from our provider and working to improve performance as quickly as possible.
May 7, 21:21 EDT
Investigating - We're looking into a few issues that are currently impacting performance around several areas of Help Scout. Things like inbound email, your Closed folder, other Workflows folders, message counts/previews, search results, and potentially page loads. We'll continue to update as we make progress! Thanks for your patience.
May 7, 20:43 EDT
May 6, 2026
Docs and AI Answers Issues
Resolved - Resolved - The loading issues with AI Answers and Docs have been resolved, so we're closing this out. Sorry for the interruption today, folks!
May 6, 14:40 EDT
Monitoring - Our engineering team has released a fix, and Docs Sites and AI Answers are now loading again. Our team is monitoring this at the moment, and we will update again once we're sure everything is resolved.
May 6, 13:02 EDT
Investigating - We are currently investigating an issue that is impacting Help Scout Docs Sites and AI Answers in Beacon. We will update here as soon as we have more information to share.
May 6, 12:53 EDT
May 5, 2026

No incidents reported.

May 4, 2026

No incidents reported.

May 3, 2026

No incidents reported.

May 2, 2026
Scheduled Database Maintenance
Completed - The scheduled maintenance has been completed. All services are operational.
May 2, 09:17 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 2, 09:00 EDT
Scheduled - We will be performing a scheduled maintenance on Saturday, May 2, 2026 at 9:00 AM Eastern. We expect this maintenance to last no more than 1 hour.

During this maintenance period, Docs Sites, Docs API, Docs in Beacon and AI Answers will be impacted.

We will provide updates here if anything changes during the maintenance window.
Apr 28, 04:03 EDT
May 1, 2026
Scheduled Database Maintenance
Completed - The scheduled maintenance has been completed.
May 1, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 1, 00:00 EDT
Scheduled - We will be performing a scheduled maintenance the evening of Thursday, April 30 going into Friday, May 1, 2026 starting at 12:00 AM Eastern. We expect this maintenance to last no more than 1 hour.

During this maintenance period, AI Summarize and AI Assist will not be available.

We will provide updates here if anything changes during the maintenance window.
Apr 15, 17:40 EDT
Apr 30, 2026

No incidents reported.

Apr 29, 2026

No incidents reported.

Apr 28, 2026

No incidents reported.

Apr 27, 2026
Connection Issues
Resolved - Our team has identified and resolved the issue, and performance is now stable across the board. We'll continue to monitor all services over the next few hours. Thank you for your patience while we resolved this.
Apr 27, 08:54 EDT
Investigating - We're currently investigating reports of slow page loads and timeouts when accessing the web app. We’ll share an update as soon as we have more information. Apologies for the disruption and thanks for your patience as we investigate.
Apr 27, 08:43 EDT
Apr 26, 2026

No incidents reported.

Apr 25, 2026
Scheduled Database Maintenance
Completed - The scheduled maintenance has been completed early — AI Drafts is fully available.
Apr 25, 09:21 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 09:00 EDT
Scheduled - We will be performing a scheduled maintenance on Saturday, April 25, 2026 at 9:00 AM Eastern. We expect this maintenance to last no more than 1 hour.

During this maintenance period, AI Drafts will not be available, and you will not be able to change AI Drafts settings.

We will provide updates here if anything changes during the maintenance window.
Apr 15, 11:59 EDT
Apr 24, 2026

No incidents reported.

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