All Systems Operational

About This Site

All Help Scout systems are being actively monitored and any issues will be reported here. If you are having trouble and don't see updates here, please email help@helpscout.net or reach out on twitter.

Uptime over the past 90 days. View historical uptime.
Web App Operational
90 days ago
99.98 % uptime
Today
Docs Sites ? Operational
90 days ago
99.92 % uptime
Today
Beacon ? Operational
90 days ago
100.0 % uptime
Today
Public APIs Operational
90 days ago
100.0 % uptime
Today
Mailbox API 2.0 Operational
90 days ago
100.0 % uptime
Today
Mailbox API 1.0 Operational
90 days ago
100.0 % uptime
Today
Docs API Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Past Incidents
Apr 5, 2020

No incidents reported today.

Apr 4, 2020
Database Maintenance
Completed - The scheduled maintenance has been completed.
Apr 4, 08:22 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 4, 08:00 EDT
Scheduled - From 8:00am to 8:30am EDT this Saturday, April 4th, we'll be performing database maintenance on Help Scout. We'll start with a 30-minute window of potential downtime, though we only expect the maintenance to last around 5 minutes. We're blocking out the full 30 minutes just in case.

During the maintenance, incoming emails will be queued up for delivery as soon as Help Scout is back up.
Apr 3, 09:17 EDT
Apr 3, 2020

No incidents reported.

Apr 2, 2020

No incidents reported.

Apr 1, 2020

No incidents reported.

Mar 31, 2020

No incidents reported.

Mar 30, 2020

No incidents reported.

Mar 29, 2020

No incidents reported.

Mar 28, 2020

No incidents reported.

Mar 27, 2020

No incidents reported.

Mar 26, 2020

No incidents reported.

Mar 25, 2020

No incidents reported.

Mar 24, 2020

No incidents reported.

Mar 23, 2020

No incidents reported.

Mar 22, 2020

No incidents reported.

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