All Systems Operational

About This Site

All Help Scout systems are being actively monitored and any issues will be reported here. If you are having trouble and don't see updates here, please email help@helpscout.net.

Uptime over the past 90 days. View historical uptime.
Web App Operational
90 days ago
99.99 % uptime
Today
Docs Sites Operational
90 days ago
100.0 % uptime
Today
Beacon Operational
90 days ago
100.0 % uptime
Today
Mobile Apps Operational
90 days ago
100.0 % uptime
Today
Public APIs Operational
90 days ago
100.0 % uptime
Today
Inbox API Operational
90 days ago
100.0 % uptime
Today
Docs API Operational
90 days ago
100.0 % uptime
Today
AI Services Operational
90 days ago
100.0 % uptime
Today
AI Drafts Operational
90 days ago
100.0 % uptime
Today
AI Answers Operational
90 days ago
100.0 % uptime
Today
AI Summarize Operational
90 days ago
100.0 % uptime
Today
AI Assist Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jun 18, 2026
Global Search Slowness
Resolved - This issue has been resolved. Global search and tag management are performing normally again. We're sorry for the disruption this caused. If you're still experiencing issues, please email help@helpscout.com, and we'd be happy to assist. Again, thank you for your patience while we got to the bottom of this.
Jun 18, 06:45 EDT
Update - Our engineering team has made progress on the issue affecting global search: search results are recovering for affected customers. Tag management may still be affected for some customers; our team is working on a resolution. We'll post another update as soon as we have more.
Jun 18, 04:47 EDT
Update - Our engineering team has resumed work on the issue affecting global search this morning. Some customers may continue to see slower-than-usual or incomplete search results while this is in progress. We'll share another update as soon as we have more.
Jun 18, 02:22 EDT
Update - Our team continues to address the issue affecting global search and has scheduled further work for tomorrow morning (CET) during a low-traffic window. Some customers may experience intermittent search slowness until this is complete.
Jun 17, 11:43 EDT
Update - Our team is continuing to work on the issue affecting global search. Some customers may still see slower-than-usual results in the meantime. We'll post another update as soon as we have more to share.
Jun 17, 09:11 EDT
Identified - Some customers may be seeing slower-than-usual results or occasional failures when using global search. We've identified the cause, and our engineering team is actively working on a fix. We'll post an update here as soon as the situation improves.
Jun 17, 07:46 EDT
Jun 17, 2026
Jun 16, 2026

No incidents reported.

Jun 15, 2026

No incidents reported.

Jun 14, 2026

No incidents reported.

Jun 13, 2026

No incidents reported.

Jun 12, 2026
Scheduled Database Maintenance
Completed - The scheduled maintenance has been completed.
Jun 12, 04:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 03:30 EDT
Scheduled - We will be performing a scheduled database maintenance on Friday, June 12, 2026, starting at 03:30 AM Eastern. We expect this maintenance to last no more than 1 hour.

During this maintenance, Inbox Views will not update although they will still be functional.

We will provide updates here if anything changes during the maintenance window.
Jun 10, 07:38 EDT
Jun 11, 2026

No incidents reported.

Jun 10, 2026

No incidents reported.

Jun 9, 2026

No incidents reported.

Jun 8, 2026

No incidents reported.

Jun 7, 2026

No incidents reported.

Jun 6, 2026

No incidents reported.

Jun 5, 2026

No incidents reported.

Jun 4, 2026

No incidents reported.

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