All Systems Operational
About This Site
All Help Scout systems are being actively monitored and any issues will be reported here. If you are having trouble and don't see updates here, please email help@helpscout.net.
Web App
Operational
Docs Sites
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Operational
Beacon
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Operational
Mobile Apps
Operational
Public APIs
Operational
Inbox API
Operational
Docs API
Operational
AI Services
Operational
AI Drafts
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Operational
AI Answers
Operational
AI Summarize
Operational
AI Assist
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Scheduled Database Maintenance May 25, 2025 19:00-20:00 EDT
We will be performing a scheduled database maintenance on Sunday, May 25, 2025 that should last about 1 hour, starting at 7:00 PM Eastern.
Custom Views won't receive updates during this time. They will still function, but new updates on View conversations will not take effect during the maintenance.
We will provide updates here if anything changes during the maintenance window.
Posted on May 21, 2025 - 17:00 EDT
Custom Views won't receive updates during this time. They will still function, but new updates on View conversations will not take effect during the maintenance.
We will provide updates here if anything changes during the maintenance window.
Posted on May 21, 2025 - 17:00 EDT
Scheduled Database Maintenance May 31, 2025 09:30-10:30 EDT
We will be performing a scheduled database maintenance on Saturday, May 31, 2025 starting at 9:30 AM EST that should last about 1 hour.
During this maintenance AI Drafts and AI Answers may not be available.
We will provide updates here if anything changes during the maintenance window.
Posted on Apr 22, 2025 - 10:18 EDT
During this maintenance AI Drafts and AI Answers may not be available.
We will provide updates here if anything changes during the maintenance window.
Posted on Apr 22, 2025 - 10:18 EDT
Scheduled Database Maintenance Jun 7, 2025 09:00-10:00 EDT
We will be performing a scheduled database maintenance on Saturday, June 7, 2025 starting at 9:00 AM Eastern that should last about 1 hour.
During this maintenance you will not be able to create, edit, delete, or publish Docs articles. Your Docs site will still be available for visitors.
We will provide updates here if anything changes during the maintenance window.
Posted on May 14, 2025 - 09:38 EDT
During this maintenance you will not be able to create, edit, delete, or publish Docs articles. Your Docs site will still be available for visitors.
We will provide updates here if anything changes during the maintenance window.
Posted on May 14, 2025 - 09:38 EDT
Scheduled Database Maintenance Jun 14, 2025 09:00-11:30 EDT
From 9:00 AM to 11:30 AM EST on Saturday, June 14, 2025, we will be performing database maintenance that will take chat offline.
Starting at 9:00 AM, no new chats will be able to be initiated, but agents in active chats at that time will not be disconnected. At 9:30 AM, the chat service will go fully offline for approximately two hours.
Posted on May 19, 2025 - 18:56 EDT
Starting at 9:00 AM, no new chats will be able to be initiated, but agents in active chats at that time will not be disconnected. At 9:30 AM, the chat service will go fully offline for approximately two hours.
Posted on May 19, 2025 - 18:56 EDT