Resolved -
All services are stable with Beacon live chat, so we're closing this out. Sorry for the trouble today!
Feb 18, 12:42 EST
Monitoring -
Beacon live chat service is back online and available to use. We'll continue to monitor for a bit longer before wrapping this up.
Feb 18, 12:22 EST
Identified -
We've identified the source of the current issues with Live Chat and we're working to resolve them. You might experience issues with opening chats and sending responses. We'll continue to provide updates as we have them.
Feb 18, 12:14 EST
Update -
We are continuing to investigate this issue.
Feb 18, 11:59 EST
Investigating -
We're seeing reports of issues with chat lagging and the inability to open chats. We're on it, and we'll post updates here as we have them.
Feb 18, 11:54 EST