All Systems Operational

About This Site

All Help Scout systems are being actively monitored and any issues will be reported here. If you are having trouble and don't see updates here, please email help@helpscout.net or reach out on twitter.

Uptime over the past 90 days. View historical uptime.
Web App Operational
90 days ago
100.0 % uptime
Today
Docs Sites ? Operational
90 days ago
100.0 % uptime
Today
Beacon ? Operational
90 days ago
100.0 % uptime
Today
Public APIs Operational
90 days ago
100.0 % uptime
Today
Mailbox API 2.0 Operational
90 days ago
100.0 % uptime
Today
Docs API Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Sep 24, 2021

No incidents reported today.

Sep 23, 2021
Email Delays
Resolved - Our email queues are just about empty, so we're closing this issue out. Apologies for the delays this morning!
Sep 23, 03:41 EDT
Investigating - We're investigating a problem with email delivery. Your Help Scout replies might be slow to send until we're in the clear. We'll post more information here as we have it.
Sep 23, 03:34 EDT
Sep 22, 2021

No incidents reported.

Sep 21, 2021

No incidents reported.

Sep 20, 2021
Slow Page Loads
Resolved - We're closing out this status event as we're observing improved performance with Chat. Our team is investigating the causes of today's issue to help prevent them in the future. We appreciate you bearing with us today!
Sep 20, 15:30 EDT
Investigating - We're moving this event back to "Investigating" as we look into ongoing issues with Chat. Thanks for your patience!
Sep 20, 14:06 EDT
Monitoring - We've noticed improvement in the response speed across Help Scout, but continue to monitor the stability of the app. Thanks for bearing with us!
Sep 20, 12:39 EDT
Investigating - We're looking in to reports of slowness across Help Scout. Some customers may notice a long delay when attempting to interact with chats, move between pages or take actions in Help Scout. We'll update here when we have more information.
Sep 20, 12:11 EDT
Email Delays
Resolved - Email queues are just about empty, so we're closing this one out, friends! Apologies for the trouble!
Sep 20, 07:37 EDT
Identified - Our engineers have identified the issue, and while email delivery is still delayed, we're working on getting the queues clear as quickly as possible.
Sep 20, 07:27 EDT
Investigating - We're investigating a problem with delays affecting outgoing email messages. We'll post more information here as we have it.
Sep 20, 07:10 EDT
Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021

No incidents reported.

Sep 16, 2021

No incidents reported.

Sep 15, 2021

No incidents reported.

Sep 14, 2021

No incidents reported.

Sep 13, 2021

No incidents reported.

Sep 12, 2021

No incidents reported.

Sep 11, 2021

No incidents reported.

Sep 10, 2021

No incidents reported.

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