All Systems Operational

About This Site

All Help Scout systems are being actively monitored and any issues will be reported here. If you are having trouble and don't see updates here, please email help@helpscout.net or reach out on twitter.

Web App Operational
90 days ago
100.0 % uptime
Today
Docs Sites ? Operational
90 days ago
99.95 % uptime
Today
Beacon ? Operational
90 days ago
100.0 % uptime
Today
Public APIs Operational
90 days ago
100.0 % uptime
Today
Mailbox API 2.0 Operational
90 days ago
100.0 % uptime
Today
Mailbox API 1.0 Operational
90 days ago
100.0 % uptime
Today
Docs API Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Dec 14, 2019

No incidents reported today.

Dec 13, 2019

No incidents reported.

Dec 12, 2019

No incidents reported.

Dec 11, 2019

No incidents reported.

Dec 10, 2019

No incidents reported.

Dec 9, 2019

No incidents reported.

Dec 8, 2019

No incidents reported.

Dec 7, 2019

No incidents reported.

Dec 6, 2019

No incidents reported.

Dec 5, 2019

No incidents reported.

Dec 4, 2019

No incidents reported.

Dec 3, 2019

No incidents reported.

Dec 2, 2019
Resolved - Followup to the resolution with background on the incident: At ~3:54 PM UTC, we noticed extremely high volume of search activity in a short period of time. This activity caused an overload of our servers which brought Docs sites down temporarily. Sites were down from approximately 3:54 PM UTC to 4:53 PM UTC (~1 hour) and are now fully operational. Docs API and Docs access through Beacon were unaffected and available the entire time.
Dec 2, 12:19 EST
Update - We are continuing to monitor for any further issues.
Dec 2, 12:05 EST
Monitoring - The issue has been identified and a fix is being implemented. We are currently monitoring the issue and will provide an update when we've confirmed it's resolved.
Dec 2, 11:57 EST
Update - We are still investigating the root cause of the issue, and will provide more updates once available.
Dec 2, 11:35 EST
Investigating - We’ve been alerted to a problem with Help Scout Docs - we’re investigating.
Dec 2, 11:04 EST
Dec 1, 2019

No incidents reported.

Nov 30, 2019

No incidents reported.