All Systems Operational

About This Site

All Help Scout systems are being actively monitored and any issues will be reported here. If you are having trouble and don't see updates here, please email help@helpscout.net.

Uptime over the past 90 days. View historical uptime.
Web App Operational
90 days ago
99.98 % uptime
Today
Docs Sites Operational
90 days ago
99.97 % uptime
Today
Beacon Operational
90 days ago
100.0 % uptime
Today
Mobile Apps Operational
90 days ago
100.0 % uptime
Today
Public APIs Operational
90 days ago
100.0 % uptime
Today
Inbox API Operational
90 days ago
100.0 % uptime
Today
Docs API Operational
90 days ago
100.0 % uptime
Today
AI Services Operational
90 days ago
100.0 % uptime
Today
AI Drafts Operational
90 days ago
100.0 % uptime
Today
AI Answers Operational
90 days ago
100.0 % uptime
Today
AI Summarize Operational
90 days ago
100.0 % uptime
Today
AI Assist Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled Database Maintenance Jan 24, 2026 10:00-11:00 EST

We will be performing a scheduled database maintenance on Saturday, January 24, 2026, starting at 10:00 AM Eastern. It should last about one hour.

During this maintenance, Custom Views will be impacted. They will still function, but new conversations and updates on Views will not take effect.

We will provide updates here if anything changes during the maintenance window.
Posted on Jan 20, 2026 - 01:12 EST

Scheduled Database Maintenance Jan 24, 2026 12:00-13:00 EST

Update - We will be undergoing scheduled maintenance during this time.
Jan 21, 2026 - 06:35 EST
Scheduled - We will be performing a scheduled database maintenance on Saturday, January 24, 2026, starting at 12:00 PM Eastern. It should last about one hour.

During this maintenance, Docs-related features, such as AI Answers, Docs sites, Docs in Beacon, and the Docs API, may be impacted.

We will provide updates here if anything changes during the maintenance window.
Jan 20, 2026 - 09:19 EST
Jan 24, 2026

No incidents reported today.

Jan 23, 2026
Outlook Outage
Resolved - Microsoft have confirmed that all products are operational. This means emails from Outlook being forwarded into Help Scout and Microsoft's servers for outgoing mail (using custom SMTP) should now be working.

If you're still experiencing issues, please contact our support team so we can investigate further.
Jan 23, 01:40 EST
Update - Just checking in to say we are still keeping an eye on this. Microsoft are still reporting degraded service functionality, so incoming emails from Outlook, and outbound emails sent through Microsoft's servers are impacted by this. We'll continue to monitor and post updates here.
Jan 22, 18:29 EST
Update - Microsoft are still reporting degraded service for Outlook, which continues to impact both incoming mail forwarded from Outlook account, as well as outgoing mail being delivered through Outlook's servers. We are continuing to monitor the issue, and will post again once it has been resolved by Microsoft.
Jan 22, 17:01 EST
Monitoring - It looks like Outlook is down right now, so you may see issues with emails from Outlook being forwarded into Help Scout, and if using Microsoft's servers for outgoing mail (using custom SMTP) you may encounter issues with delivery. We are monitoring this, and will post an update once everything's back to normal.
Jan 22, 15:46 EST
Jan 22, 2026
Jan 21, 2026

No incidents reported.

Jan 20, 2026

No incidents reported.

Jan 19, 2026

No incidents reported.

Jan 18, 2026

No incidents reported.

Jan 17, 2026

No incidents reported.

Jan 16, 2026

No incidents reported.

Jan 15, 2026

No incidents reported.

Jan 14, 2026

No incidents reported.

Jan 13, 2026

No incidents reported.

Jan 12, 2026

No incidents reported.

Jan 11, 2026

No incidents reported.

Jan 10, 2026

No incidents reported.

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