All Help Scout systems are being actively monitored and any issues will be reported here. If you are having trouble and don't see updates here, please email help@helpscout.net or reach out on twitter.
Web App
Operational
90 days ago
99.99
% uptime
Today
Docs Sites
?
Operational
90 days ago
99.98
% uptime
Today
Beacon
?
Operational
90 days ago
99.99
% uptime
Today
Mobile Apps
Operational
90 days ago
100.0
% uptime
Today
Public APIs
Operational
90 days ago
100.0
% uptime
Today
Mailbox API 2.0
Operational
90 days ago
100.0
% uptime
Today
Docs API
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
Help Scout was temporarily unavailable due to database issues.
Our engineering team quickly identified the issue and stabilized the app, but customers may have encountered a 503 when trying to access Help Scout.
Aug 1, 16:00 EDT
Resolved -
We were able identify the issue with live chat, and implemented a fix. Live chat should be back to normal. Apologies for the trouble today!
Jul 29, 11:14 EDT
Update -
We are continuing to investigate this issue.
Jul 29, 10:46 EDT
Investigating -
Beacon live chat is unavailable at the moment. We're on it, and we'll post updates here as we have them.
Jul 29, 10:46 EDT