All Systems Operational

About This Site

All Help Scout systems are being actively monitored and any issues will be reported here. If you are having trouble and don't see updates here, please email help@helpscout.net.

Uptime over the past 90 days. View historical uptime.
Web App Operational
90 days ago
100.0 % uptime
Today
Docs Sites ? Operational
90 days ago
100.0 % uptime
Today
Beacon ? Operational
90 days ago
100.0 % uptime
Today
Mobile Apps Operational
90 days ago
100.0 % uptime
Today
Public APIs Operational
90 days ago
100.0 % uptime
Today
Mailbox API 2.0 Operational
90 days ago
100.0 % uptime
Today
Docs API Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Dec 9, 2023

No incidents reported today.

Dec 8, 2023

No incidents reported.

Dec 7, 2023
Slow folder loading
Resolved - Mailbox counts, folders, and search results are now operational. Thanks for bearing with us today!
Dec 7, 19:11 EST
Monitoring - The fix was successful and we're continuing to monitor. Your folders should be returning to normal soon.
Dec 7, 19:05 EST
Identified - The root of the issue has been identified and our engineers are working on a fix now.
Dec 7, 18:54 EST
Investigating - We're looking into reports of folders loading slowly. Some customers may notice delays in folder counts updating, search results, or conversations moving between folders. We'll update here when we have more information.
Dec 7, 18:29 EST
Dec 6, 2023

No incidents reported.

Dec 5, 2023

No incidents reported.

Dec 4, 2023

No incidents reported.

Dec 3, 2023

No incidents reported.

Dec 2, 2023

No incidents reported.

Dec 1, 2023

No incidents reported.

Nov 30, 2023

No incidents reported.

Nov 29, 2023

No incidents reported.

Nov 28, 2023
Web App Connection Timeouts
Resolved - Our team released a fix to address the issue with long page loads, and it should now be resolved. Very sorry for the trouble today!
Nov 28, 12:16 EST
Update - We’re continuing to see reports of sporadic long page loads accompanied by timeouts when trying to access the web app. We're on it and will update with more information soon.
Nov 28, 12:04 EST
Investigating - We're currently looking into reports of timeouts when accessing the web app.
Nov 28, 11:33 EST
Nov 27, 2023

No incidents reported.

Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

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