In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 08:00 EDT
Aug 8, 08:00 EDT
Scheduled - Update: The scheduled maintenance that was scheduled for August 1st has been rescheduled.
From 8:00am to 8:30am EDT on Saturday, August 8th, we'll be performing database maintenance on Help Scout. During this time Help Scout will be inaccessible, though we only expect the maintenance to last around 10 minutes. We're blocking out the full 30 minutes just in case.
Messages sent to mailboxes will be delivered as soon as services are back online. We’ll be providing updates here if anything changes during the maintenance window.
During this time, both Docs sites and Beacons will remain available and visible. However it won't be possible to create new Docs sites or articles, and it won't be possible to send a message or trigger a chat through Beacon.
From 8:00am to 8:30am EDT on Saturday, August 8th, we'll be performing database maintenance on Help Scout. During this time Help Scout will be inaccessible, though we only expect the maintenance to last around 10 minutes. We're blocking out the full 30 minutes just in case.
Messages sent to mailboxes will be delivered as soon as services are back online. We’ll be providing updates here if anything changes during the maintenance window.
During this time, both Docs sites and Beacons will remain available and visible. However it won't be possible to create new Docs sites or articles, and it won't be possible to send a message or trigger a chat through Beacon.
About This Site
All Help Scout systems are being actively monitored and any issues will be reported here. If you are having trouble and don't see updates here, please email help@helpscout.net or reach out on twitter.
Web App
Under Maintenance
Docs Sites
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Under Maintenance
Beacon
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Under Maintenance
Mobile Apps
Under Maintenance
Email Processing
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Under Maintenance
Mailbox counts, folders, reports, search results
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Under Maintenance
Public APIs
Under Maintenance
Mailbox API 2.0
Under Maintenance
Docs API
Under Maintenance
Operational
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Partial Outage
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Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.