All Systems Operational

About This Site

All Help Scout systems are being actively monitored and any issues will be reported here. If you are having trouble and don't see updates here, please email help@helpscout.net.

Uptime over the past 90 days. View historical uptime.
Web App Operational
90 days ago
99.98 % uptime
Today
Docs Sites ? Operational
90 days ago
99.98 % uptime
Today
Beacon ? Operational
90 days ago
99.97 % uptime
Today
Mobile Apps Operational
90 days ago
99.93 % uptime
Today
Public APIs Operational
90 days ago
100.0 % uptime
Today
Mailbox API 2.0 Operational
90 days ago
100.0 % uptime
Today
Docs API Operational
90 days ago
100.0 % uptime
Today
AI Drafts ? Operational
90 days ago
99.94 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled Database Maintenance Apr 29, 2025 09:30-10:30 EDT

We will be performing a scheduled database maintenance on Tuesday, April 29, 2025 that should last about 1 hour, starting at 9:30 AM Eastern.

We do not anticipate any disruptions in service during this maintenance, though there may be a small delay in folder counts or searches.

We will provide updates here if anything changes during the maintenance window.
Posted on Apr 18, 2025 - 09:59 EDT
Apr 21, 2025

No incidents reported today.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025
Inbox Presence/Collision Detection Issues
Resolved - We've finished rolling out the ability to see those indicators in the Inbox. Thank you for your patience!
Apr 17, 12:34 EDT
Monitoring - We've corrected the issue and are slowly rolling out the ability to see those indicators in the Inbox. We'll share more soon, and welcome any questions via help@helpscout.com.
Apr 17, 11:07 EDT
Investigating - We’ve been alerted to a problem with Help Scout, and we’re investigating. You may not see indicators in the Inbox for who is viewing or replying to Conversations, but Collision Detection should work as expected. We'll share updates as soon as we have them.
Apr 17, 10:25 EDT
Issues With Closed Folder & Search
Resolved - The issue with the Closed Folder & Search is now resolved, and everything should be back to normal. If you do notice any further issues, you can reach out to let us know. Thanks for your patience while we worked to get this one fixed up!
Apr 17, 06:07 EDT
Monitoring - The issue has been found and a fix has been deployed. You should now see all Closed Conversations in the Closed Folder, and Search should display all relevant results without issue. We'll continue monitoring this for now and will post a final update once we're sure everything is back to 100%.
Apr 17, 05:49 EDT
Identified - We've identified an issue affecting the Closed Folder and Search features. Some Users may notice that sent emails are delayed in being added to the Closed Folder or do not show up in Search Results. Our team is working on getting this resolved as quickly as possible. We'll update you as soon as it has been resolved!
Apr 17, 05:40 EDT
Apr 16, 2025
Beacon and Collision Detection Problem
Resolved - Thanks for your patience folks! This issue has been resolved and all areas of the app should be up and running again.
Apr 16, 20:08 EDT
Identified - Due to a problem with a third-party service, Beacon Live Chat and Contact form, Docs presence detection as well as Collision Detection continue to have degraded performance or a partial outage. We expect these services to be back up and running again at 8PM EST/12AM UTC. We will post an update here as soon as we have more information to share.
Apr 16, 18:46 EDT
Update - We are continuing to investigate this issue.
Apr 16, 18:26 EDT
Investigating - Our team is currently investigating an issue that has impacted Beacon and Collision Detection. For now, Beacon's Live Chat is not able to send messages and users in the web app are not able to see when others are responding to or viewing a conversation, Docs presence detection is also impacted by this problem. We will post an update here just as soon as we have more information to share.
Apr 16, 18:25 EDT
Apr 15, 2025
Connections & Slow Loading Issues
Resolved - Our team have found the cause for the slowdown issues you may have encountered in the last 30 minutes, which have now been resolved. Performance is back to normal across the board. Thank you for your patience while we worked to get this one fixed!
Apr 15, 10:04 EDT
Investigating - We're looking in to reports of slow page loads across the app. We'll update here when we have more information.
Apr 15, 09:31 EDT
Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

Apr 11, 2025

No incidents reported.

Apr 10, 2025

No incidents reported.

Apr 9, 2025

No incidents reported.

Apr 8, 2025
Docs Errors
Resolved - We've made some adjustments and Docs Sites & AI Answers are back up! If you have further questions please reach out to our Support team via help@helpscout.com 🙌
Apr 8, 12:12 EDT
Investigating - We’ve been alerted to a problem with Help Scout Docs & AI Answers - we’re investigating.
Apr 8, 11:57 EDT
Apr 7, 2025

No incidents reported.

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