All Systems Operational

About This Site

All Help Scout systems are being actively monitored and any issues will be reported here. If you are having trouble and don't see updates here, please email help@helpscout.net or reach out on twitter.

Web App Operational
90 days ago
100.0 % uptime
Today
Docs Sites ? Operational
90 days ago
99.87 % uptime
Today
Beacon ? Operational
90 days ago
100.0 % uptime
Today
Public APIs Operational
90 days ago
100.0 % uptime
Today
Mailbox API 2.0 Operational
90 days ago
100.0 % uptime
Today
Mailbox API 1.0 Operational
90 days ago
100.0 % uptime
Today
Docs API Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Feb 18, 2020

No incidents reported today.

Feb 17, 2020
Resolved - Docs sites are now fully operational.
Feb 17, 00:02 EST
Monitoring - Docs websites with custom domains are now loading correctly. We are continuing to monitor for any further issues.
Feb 16, 23:43 EST
Identified - The issue has been identified and our Ops team is still working on a solution. So sorry for the trouble!
Feb 16, 22:44 EST
Update - The problem effects websites with custom domains and SSL enabled. We're continuing to investigate.
Feb 16, 22:36 EST
Investigating - We're currently investigating an SSL error with Docs websites.
Feb 16, 22:07 EST
Feb 15, 2020

No incidents reported.

Feb 14, 2020

No incidents reported.

Feb 13, 2020

No incidents reported.

Feb 12, 2020

No incidents reported.

Feb 11, 2020
Resolved - Followup to the resolution, with background on the incident: At ~11:18 AM UTC, we noticed extremely high volume of activity in a short period of time. This activity caused an overload of our servers which brought Docs sites down temporarily. Sites were down from approximately 11:18 AM UTC to 11:52 AM UTC (~30 minutes) .

Docs Sites are now fully operational.
Feb 11, 07:32 EST
Monitoring - Docs Sites are now operational and we are continuing to monitor for any further issues.
Feb 11, 07:01 EST
Update - The issue has been identified and a fix is being implemented. We are currently monitoring the issue and will provide an update when we've confirmed it's resolved.
Feb 11, 06:59 EST
Update - We are continuing to investigate this issue.
Feb 11, 06:47 EST
Investigating - We’ve been alerted to a problem with Help Scout Docs - we’re investigating.
Feb 11, 06:37 EST
Feb 10, 2020

No incidents reported.

Feb 9, 2020

No incidents reported.

Feb 8, 2020

No incidents reported.

Feb 7, 2020

No incidents reported.

Feb 6, 2020

No incidents reported.

Feb 5, 2020

No incidents reported.

Feb 4, 2020

No incidents reported.