All Systems Operational

About This Site

All Help Scout systems are being actively monitored and any issues will be reported here. If you are having trouble and don't see updates here, please email help@helpscout.net or reach out on twitter.

Web App Operational
90 days ago
99.99 % uptime
Today
Docs Sites ? Operational
90 days ago
99.98 % uptime
Today
Beacon ? Operational
90 days ago
100.0 % uptime
Today
Public APIs Operational
90 days ago
99.99 % uptime
Today
Mailbox API 2.0 Operational
90 days ago
99.99 % uptime
Today
Mailbox API 1.0 Operational
90 days ago
99.99 % uptime
Today
Docs API Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 20, 2019

No incidents reported today.

Feb 19, 2019

No incidents reported.

Feb 18, 2019

No incidents reported.

Feb 17, 2019

No incidents reported.

Feb 16, 2019

No incidents reported.

Feb 15, 2019

No incidents reported.

Feb 14, 2019

No incidents reported.

Feb 13, 2019

No incidents reported.

Feb 12, 2019

No incidents reported.

Feb 11, 2019

No incidents reported.

Feb 10, 2019

No incidents reported.

Feb 9, 2019

No incidents reported.

Feb 8, 2019

No incidents reported.

Feb 7, 2019
Postmortem - Read details
Feb 19, 15:18 EST
Resolved - We're all clear! All queue backups (Reports + Search) have now been resolved. Very sorry for any interruption today; we'll publish a postmortem with more detail on what happened in the next 48 hours.
Feb 7, 05:26 EST
Monitoring - We've deployed some changes, and Reports queues are dropping back to normal levels. There was a brief spike in our Search queue due to this change, but we're seeing improvement there in line with our Reports queue.

We'll keep this status open to monitor a little while longer, but everything should be back to normal shortly. We'll be in touch with what's hopefully our final update soon.
Feb 7, 05:17 EST
Update - Our team have identified a fix for our outstanding Reports issue this morning; all other functions are operating normally. We'll have an update available within the hour on the progress of the Reports-fix rollout, but we'll keep you in the loop if anything changes with that timeline. Thanks for your patience this morning.
Feb 7, 04:21 EST
Identified - We have identified and are addressing the issue. Conversation search results and folders counts should be catching up. Currently, only reports are still delayed. More updates to come.
Feb 7, 03:42 EST
Investigating - We're seeing some delays with folder counts, message previews and workflows. Our team is investigating and we're hoping to have this resolved shortly. More updates as we have them.
Feb 7, 03:34 EST
Feb 6, 2019

No incidents reported.