Help Scout Status

All Systems Operational

About This Site

All Help Scout systems are being actively monitored and any issues will be reported here. If you are having trouble and don't see updates here, please email help@helpscout.net or reach out on twitter.

Web App Operational

Docs Sites Operational

Beacon Operational

Mailbox API 1.0 Operational

Mailbox API 2.0 Operational

Docs API Operational

Live Chat Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Web App Response Time

Fetching

Docs Sites Response Time

Fetching

Mailbox API 1.0

Fetching

Mailbox API 2.0

Fetching

Past Incidents

Dec 12, 2018

No incidents reported today.

Dec 11, 2018

No incidents reported.

Dec 10, 2018

No incidents reported.

Dec 9, 2018

No incidents reported.

Dec 8, 2018

No incidents reported.

Dec 7, 2018

No incidents reported.

Dec 6, 2018

No incidents reported.

Dec 5, 2018

No incidents reported.

Dec 4, 2018

No incidents reported.

Dec 3, 2018

No incidents reported.

Dec 2, 2018

No incidents reported.

Dec 1, 2018

No incidents reported.

Nov 30, 2018

No incidents reported.

Nov 29, 2018

Slow Page Loads

Resolved - Performance is stable across the board, so we're closing this out. Email queues are empty and processing messages in a timely manner, as expected. Today's issues were somewhat related to the performance trouble we had last week. The Ops team is working on a couple of changes with the way we process folder updates to help prevent this sort of thing from happening again.
Nov 29, 10:59 EST

Monitoring - Web-app performance is back to normal. Folder counts, workflows, and search are still catching-up but should be good to go in just a moment. We're keeping an eye on things for a bit longer and will post one more update to close this out.
Nov 29, 10:28 EST

Investigating - We’re seeing reports of sporadic long page loads accompanied by timeouts when trying to access the web app. We're on it. Folder views/counts, as well as workflows, will be slow to update until we're in the clear.
Nov 29, 10:22 EST

Nov 28, 2018

No incidents reported.