Help Scout Status

All Systems Operational

About This Site

All Help Scout systems are being actively monitored and any issues will be reported here. If you are having trouble and don't see updates here, please email help@helpscout.net or reach out on twitter.

Web App Operational

Docs Sites Operational

Beacon Operational

Mailbox API 1.0 Operational

Mailbox API 2.0 Operational

Docs API Operational

Live Chat Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Web App Response Time

Fetching

Docs Sites Response Time

Fetching

Mailbox API 1.0

Fetching

Mailbox API 2.0

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Past Incidents

Dec 9, 2018

No incidents reported today.

Dec 8, 2018

No incidents reported.

Dec 7, 2018

No incidents reported.

Dec 6, 2018

No incidents reported.

Dec 5, 2018

No incidents reported.

Dec 4, 2018

No incidents reported.

Dec 3, 2018

No incidents reported.

Dec 2, 2018

No incidents reported.

Dec 1, 2018

No incidents reported.

Nov 30, 2018

No incidents reported.

Nov 29, 2018

Slow Page Loads

Resolved - Performance is stable across the board, so we're closing this out. Email queues are empty and processing messages in a timely manner, as expected. Today's issues were somewhat related to the performance trouble we had last week. The Ops team is working on a couple of changes with the way we process folder updates to help prevent this sort of thing from happening again.
Nov 29, 10:59 EST

Monitoring - Web-app performance is back to normal. Folder counts, workflows, and search are still catching-up but should be good to go in just a moment. We're keeping an eye on things for a bit longer and will post one more update to close this out.
Nov 29, 10:28 EST

Investigating - We’re seeing reports of sporadic long page loads accompanied by timeouts when trying to access the web app. We're on it. Folder views/counts, as well as workflows, will be slow to update until we're in the clear.
Nov 29, 10:22 EST

Nov 28, 2018

No incidents reported.

Nov 27, 2018

No incidents reported.

Nov 26, 2018

Connection Issues

Postmortem - Read details
Nov 26, 17:32 EST

Resolved - Performance is stable across the board, so we're closing this out. Email queues are empty and processing messages in a timely manner, as expected, though you may receive a large batch of email (including email notifications) all at once over the next few minutes. We have a hunch about what caused today's performance issues. We'll publish another update soon with details about what happened. Sorry for the Monday morning trouble.
Nov 26, 12:20 EST

Update - Web-app performance is back to normal, and all services are stable at the moment. Folder counts, Workflows, search and email delivery are still catching-up. We're keeping an eye on things for a bit longer, we'll post another update before closing this out.
Nov 26, 11:57 EST

Monitoring - Web app performance is stabilizing, though page loads are still a little sluggish. It's worth mentioning Workflows, inbound and outbound email, folder counts, search, and reports will be delayed until we're in the clear.
Nov 26, 11:51 EST

Update - We’re still seeing sporadic long page loads accompanied by timeouts when trying to access the web app. If you're using Beacon and live chat, you might notice that messages fail to send. We're working to get everything back to normal as quickly as possible.
Nov 26, 11:43 EST

Investigating - We're looking in to reports of slow page loads across the app. Some customers may see loading errors when attempting to open folders or send replies. We'll update here when we have more information.
Nov 26, 11:38 EST

Nov 25, 2018

No incidents reported.