All Systems Operational

About This Site

All Help Scout systems are being actively monitored and any issues will be reported here. If you are having trouble and don't see updates here, please email help@helpscout.net.

Uptime over the past 90 days. View historical uptime.
Web App Operational
90 days ago
99.99 % uptime
Today
Docs Sites Operational
90 days ago
99.99 % uptime
Today
Beacon Operational
90 days ago
100.0 % uptime
Today
Mobile Apps Operational
90 days ago
100.0 % uptime
Today
Public APIs Operational
90 days ago
100.0 % uptime
Today
Inbox API Operational
90 days ago
100.0 % uptime
Today
Docs API Operational
90 days ago
100.0 % uptime
Today
AI Services Operational
90 days ago
100.0 % uptime
Today
AI Drafts Operational
90 days ago
100.0 % uptime
Today
AI Answers Operational
90 days ago
100.0 % uptime
Today
AI Summarize Operational
90 days ago
100.0 % uptime
Today
AI Assist Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jul 14, 2026
Docs Errors
Resolved - Help Scout Docs is fully operational - we’re closing this out. Thank you for your patience while we worked on this one!
Jul 14, 15:00 EDT
Monitoring - Docs sites are once again back to loading, and our team is monitoring things at this time. We will provide another updat when things are fully resolved.
Jul 14, 11:44 EDT
Identified - Some Docs sites are still experiencing intermittent loading issues, and our team is actively working on a fix. We'll post an update as soon as we have more to share.
Jul 14, 10:23 EDT
Monitoring - Docs sites are back to loading, and our team is monitoring things at this time. We will update again when we're sure things are all resolved.
Jul 14, 08:29 EDT
Investigating - We are currently investigating an issue that is causing Help Scout Docs sites to not load. We will update here as soon as we have more information to share.
Jul 14, 08:17 EDT
Jul 13, 2026

No incidents reported.

Jul 12, 2026

No incidents reported.

Jul 11, 2026

No incidents reported.

Jul 10, 2026

No incidents reported.

Jul 9, 2026
App Access Issues
Resolved - Access issues have been fully resolved, and this incident is now closed. Sorry for any inconvenience this caused, and thank you for your patience.
Jul 9, 13:15 EDT
Monitoring - The issues accessing Help Scout have resolved. Our Engineering Team is continuing to monitor the situation and investigate the cause.
Jul 9, 11:34 EDT
Investigating - We’re currently investigating reports of customers having trouble accessing Help Scout. We will continue to update as we have more information.
Jul 9, 10:59 EDT
Jul 8, 2026

No incidents reported.

Jul 7, 2026

No incidents reported.

Jul 6, 2026
Automatic Workflows not running
Resolved - Between ~05:06–12:46 UTC some conversations were not processed by automatic workflows, as a result some conversations may not have expected automated actions performed on them.

The issue is now resolved and automatic workflows are working normally. Affected conversations will require manual action(s) to be taken.

If you'd like extra support, please email our team: help@helpscout.com
Jul 6, 11:27 EDT
Monitoring - The root cause has been discovered and fixed. New conversations are being processed correctly by automatic workflows. We're looking into the missed conversations that should have triggered workflows, and we'll post an update when we have more information. Thanks again for your patience and sorry for the disruption today.
Jul 6, 09:26 EDT
Investigating - We’re currently investigating an issue affecting Automatic Workflows. We'll post an update as soon as we have more to share. Thank you for your patience.
Jul 6, 07:31 EDT
Jul 5, 2026

No incidents reported.

Jul 4, 2026

No incidents reported.

Jul 3, 2026

No incidents reported.

Jul 2, 2026

No incidents reported.

Jul 1, 2026

No incidents reported.

Jun 30, 2026
Delays with report exports
Resolved - This incident has been resolved. Report exports are processing normally again. If you continue to experience issues, please email us at help@helpscout.com, and we'll investigate. Thank you for your patience today.
Jun 30, 06:47 EDT
Monitoring - A fix is in place, and report exports are processing normally again. Exports that were delayed during the disruption are being cleared, and new requests are being delivered as expected.

We're continuing to monitor to ensure everything remains stable, and we'll post a final update once we've confirmed the issue is fully resolved.
Jun 30, 05:43 EDT
Identified - We've identified the cause of the report export delays, and our team is actively working on a fix. Report exports remain delayed while we work on this. We'll post another update as soon as the fix is in place. Thank you for your continued patience.
Jun 30, 04:32 EDT
Investigating - We’re currently investigating an issue affecting report exports. We'll post an update as soon as we have more to share. Thank you for your patience.
Jun 30, 03:40 EDT
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