All Systems Operational

About This Site

All Help Scout systems are being actively monitored and any issues will be reported here. If you are having trouble and don't see updates here, please email help@helpscout.net or reach out on twitter.

Uptime over the past 90 days. View historical uptime.
Web App Operational
90 days ago
99.99 % uptime
Today
Docs Sites ? Operational
90 days ago
99.96 % uptime
Today
Beacon ? Operational
90 days ago
100.0 % uptime
Today
Public APIs Operational
90 days ago
99.99 % uptime
Today
Mailbox API 2.0 Operational
90 days ago
99.99 % uptime
Today
Mailbox API 1.0 Operational
90 days ago
99.99 % uptime
Today
Docs API Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Past Incidents
Apr 20, 2019

No incidents reported today.

Apr 19, 2019

No incidents reported.

Apr 18, 2019
Issues with viewing attachments
Resolved - The fix has been successfully deployed, and attachments are now available again via Beacon, our mobile apps, and the API.
Apr 18, 15:15 EDT
Monitoring - The team has started to deploy the fix and will continue to monitor attachments as it goes live. Attachments may still be unavailable as the fix is propagated. We'll update again when we're in the clear!
Apr 18, 14:54 EDT
Identified - We've identified the issue and are continue to work on the fix. We'll keep you posted as we have more details.
Apr 18, 14:23 EDT
Update - We are continuing to investigate this issue.
Apr 18, 14:02 EDT
Investigating - Our team has identified an issue with attachments that they are working to fix as quick as possible. While the fix in progress, viewing attachments in Beacon, both mobile apps, and via our API may be unavailable. We'll update this page as we have more information.
Apr 18, 14:01 EDT
Apr 17, 2019
Mobile App Issues
Resolved - Both the Android and iPhone apps are back in action, and we're marking this as resolved. Apologies for the hiccup!
Apr 17, 16:30 EDT
Identified - We've identified the issue and are working on a fix.
Apr 17, 16:28 EDT
Update - We are continuing to investigate this issue.
Apr 17, 16:24 EDT
Investigating - We’ve been alerted to a problem with Help Scout's Mobile API, which impacts both the Android and iOS apps - we’re investigating and we'll be posting updates here.
Apr 17, 16:19 EDT
Apr 16, 2019

No incidents reported.

Apr 15, 2019

No incidents reported.

Apr 14, 2019

No incidents reported.

Apr 13, 2019

No incidents reported.

Apr 12, 2019

No incidents reported.

Apr 11, 2019

No incidents reported.

Apr 10, 2019

No incidents reported.

Apr 9, 2019

No incidents reported.

Apr 8, 2019

No incidents reported.

Apr 7, 2019

No incidents reported.

Apr 6, 2019

No incidents reported.

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