In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 08:00 EDT
Scheduled - Update: The scheduled maintenance that was scheduled for August 1st has been rescheduled.

From 8:00am to 8:30am EDT on Saturday, August 8th, we'll be performing database maintenance on Help Scout. During this time Help Scout will be inaccessible, though we only expect the maintenance to last around 10 minutes. We're blocking out the full 30 minutes just in case.

Messages sent to mailboxes will be delivered as soon as services are back online. We’ll be providing updates here if anything changes during the maintenance window.

During this time, both Docs sites and Beacons will remain available and visible. However it won't be possible to create new Docs sites or articles, and it won't be possible to send a message or trigger a chat through Beacon.

About This Site

All Help Scout systems are being actively monitored and any issues will be reported here. If you are having trouble and don't see updates here, please email help@helpscout.net or reach out on twitter.

Web App Under Maintenance
90 days ago
99.98 % uptime
Today
Docs Sites ? Under Maintenance
90 days ago
99.98 % uptime
Today
Beacon ? Under Maintenance
90 days ago
99.99 % uptime
Today
Mobile Apps Under Maintenance
Email Processing ? Under Maintenance
Mailbox counts, folders, reports, search results ? Under Maintenance
Public APIs Under Maintenance
90 days ago
99.99 % uptime
Today
Mailbox API 2.0 Under Maintenance
90 days ago
99.99 % uptime
Today
Docs API Under Maintenance
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Aug 8, 2020

Unresolved incident: Scheduled Database Maintenance.

Aug 7, 2020

No incidents reported.

Aug 6, 2020

No incidents reported.

Aug 5, 2020

No incidents reported.

Aug 4, 2020
Resolved - Folder counts, message previews, search results and new email processing are in the clear. We're closing this one out. Apologies for the Tuesday trouble!
Aug 4, 06:37 EDT
Identified - We've identified the issue and are working on a fix. We’ll post more information here as we have it, but we hope to have your emails, workflows and folder counts moving along shortly.
Aug 4, 06:12 EDT
Investigating - We’ve been alerted to a problem with Help Scout - we’re investigating. You may see a delay for new emails in search, folder counts may be not updating correctly, and workflows may be delayed in running.
Aug 4, 05:54 EDT
Aug 3, 2020

No incidents reported.

Aug 2, 2020

No incidents reported.

Aug 1, 2020

No incidents reported.

Jul 31, 2020

No incidents reported.

Jul 30, 2020

No incidents reported.

Jul 29, 2020

No incidents reported.

Jul 28, 2020

No incidents reported.

Jul 27, 2020

No incidents reported.

Jul 26, 2020

No incidents reported.

Jul 25, 2020

No incidents reported.