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All Help Scout systems are being actively monitored and any issues will be reported here. If you are having trouble and don't see updates here, please email help@helpscout.net.
Web App
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Docs Sites
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Beacon
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Operational
Mobile Apps
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Public APIs
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Inbox API
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Docs API
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AI Services
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AI Drafts
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AI Answers
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AI Summarize
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AI Assist
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Operational
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Maintenance
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No downtime recorded on this day.
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Scheduled Maintenance
Scheduled Database Maintenance Sep 6, 2025 08:00-09:00 EDT
Updates to Inbox Views in Help Scout will be delayed on the morning of September 6, between 8:00 AM and 9:00 AM Eastern while we perform maintenance. We expect the downtime to be no longer than 1 hour.
Note that this was originally schedule for August 30 but has been rescheduled.
Inbox Views will update again after we have completed the maintenance. We’ll provide updates here if anything changes during the maintenance window.
Posted on Aug 27, 2025 - 13:04 EDT
Note that this was originally schedule for August 30 but has been rescheduled.
Inbox Views will update again after we have completed the maintenance. We’ll provide updates here if anything changes during the maintenance window.
Posted on Aug 27, 2025 - 13:04 EDT