All Systems Operational

About This Site

All Help Scout systems are being actively monitored and any issues will be reported here. If you are having trouble and don't see updates here, please email help@helpscout.net.

Web App Operational
90 days ago
100.0 % uptime
Today
Docs Sites ? Operational
90 days ago
100.0 % uptime
Today
Beacon ? Operational
90 days ago
100.0 % uptime
Today
Mobile Apps Operational
90 days ago
100.0 % uptime
Today
Public APIs Operational
90 days ago
100.0 % uptime
Today
Mailbox API 2.0 Operational
90 days ago
100.0 % uptime
Today
Docs API Operational
90 days ago
100.0 % uptime
Today
AI Drafts ? Operational
90 days ago
99.92 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Scheduled Database Maintenance Feb 22, 2025 09:00-10:00 EST
We will be performing a scheduled database maintenance on Saturday, February 22nd, 2025 that should last about 30 minutes, starting at 9:00 AM Eastern.

During this maintenance, all Help Scout services will be inaccessible. Messages sent to customer accounts will be delivered as soon as services are back online.

We will provide updates here if anything changes during the maintenance window.

Posted on Feb 03, 2025 - 17:40 EST
Past Incidents
Feb 4, 2025

No incidents reported today.

Feb 3, 2025

No incidents reported.

Feb 2, 2025

No incidents reported.

Feb 1, 2025

No incidents reported.

Jan 31, 2025

No incidents reported.

Jan 30, 2025

No incidents reported.

Jan 29, 2025

No incidents reported.

Jan 28, 2025

No incidents reported.

Jan 27, 2025

No incidents reported.

Jan 26, 2025

No incidents reported.

Jan 25, 2025

No incidents reported.

Jan 24, 2025

No incidents reported.

Jan 23, 2025

No incidents reported.

Jan 22, 2025

No incidents reported.

Jan 21, 2025

No incidents reported.