All Help Scout systems are being actively monitored and any issues will be reported here. If you are having trouble and don't see updates here, please email help@helpscout.net.
Web App
Operational
90 days ago
99.93
% uptime
Today
Docs Sites
?
Operational
90 days ago
99.98
% uptime
Today
Beacon
?
Operational
90 days ago
99.96
% uptime
Today
Mobile Apps
Operational
90 days ago
99.95
% uptime
Today
Public APIs
Operational
90 days ago
99.99
% uptime
Today
Mailbox API 2.0
Operational
90 days ago
100.0
% uptime
Today
Docs API
Operational
90 days ago
99.98
% uptime
Today
AI Drafts
?
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
We experienced an issue that caused Docs sites to be unavailable, we've since resolved the issue but if you see lingering issues or have questions, feel free to reach out via help@helpscout.com
Oct 25, 16:00 EDT
Resolved -
At approximately 1:47 PM EST, our team identified a brief 10 minute period where we experienced instability across the app. During that time, you may have not been able to access the app or you may have observed slowness. Email delivery was not impacted. The issue has since been resolved.
Oct 23, 14:00 EDT
Resolved -
Inbound email deliveries are catching back up. You should see things returning to normal. Apologies for the trouble!
Oct 21, 10:48 EDT
Investigating -
We're investigating a problem with inbound email delivery. Your Help Scout mailbox might be slow to update with new messages and replies until we're in the clear. We'll post more information here as we have it.
Oct 21, 10:41 EDT