All Systems Operational

About This Site

All Help Scout systems are being actively monitored and any issues will be reported here. If you are having trouble and don't see updates here, please email help@helpscout.net.

Uptime over the past 90 days. View historical uptime.
Web App Operational
90 days ago
99.93 % uptime
Today
Docs Sites ? Operational
90 days ago
99.98 % uptime
Today
Beacon ? Operational
90 days ago
99.96 % uptime
Today
Mobile Apps Operational
90 days ago
99.95 % uptime
Today
Public APIs Operational
90 days ago
99.99 % uptime
Today
Mailbox API 2.0 Operational
90 days ago
100.0 % uptime
Today
Docs API Operational
90 days ago
99.98 % uptime
Today
AI Drafts ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Oct 29, 2024

No incidents reported today.

Oct 28, 2024

No incidents reported.

Oct 27, 2024

No incidents reported.

Oct 26, 2024

No incidents reported.

Oct 25, 2024
Docs sites are down
Resolved - We experienced an issue that caused Docs sites to be unavailable, we've since resolved the issue but if you see lingering issues or have questions, feel free to reach out via help@helpscout.com
Oct 25, 16:00 EDT
Oct 24, 2024

No incidents reported.

Oct 23, 2024
Connection Issues
Resolved - At approximately 1:47 PM EST, our team identified a brief 10 minute period where we experienced instability across the app. During that time, you may have not been able to access the app or you may have observed slowness. Email delivery was not impacted. The issue has since been resolved.
Oct 23, 14:00 EDT
Oct 22, 2024

No incidents reported.

Oct 21, 2024
Inbound Email Delays
Resolved - Inbound email deliveries are catching back up. You should see things returning to normal. Apologies for the trouble!
Oct 21, 10:48 EDT
Investigating - We're investigating a problem with inbound email delivery. Your Help Scout mailbox might be slow to update with new messages and replies until we're in the clear. We'll post more information here as we have it.
Oct 21, 10:41 EDT
Oct 20, 2024

No incidents reported.

Oct 19, 2024

No incidents reported.

Oct 18, 2024

No incidents reported.

Oct 17, 2024

No incidents reported.

Oct 16, 2024

No incidents reported.

Oct 15, 2024

No incidents reported.

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