All Systems Operational

About This Site

All Help Scout systems are being actively monitored and any issues will be reported here. If you are having trouble and don't see updates here, please email help@helpscout.net.

Uptime over the past 90 days. View historical uptime.
Web App Operational
90 days ago
99.99 % uptime
Today
Docs Sites ? Operational
90 days ago
100.0 % uptime
Today
Beacon ? Operational
90 days ago
99.97 % uptime
Today
Mobile Apps Operational
90 days ago
100.0 % uptime
Today
Public APIs Operational
90 days ago
100.0 % uptime
Today
Inbox API Operational
90 days ago
100.0 % uptime
Today
Docs API Operational
90 days ago
100.0 % uptime
Today
AI Services Operational
90 days ago
99.98 % uptime
Today
AI Drafts ? Operational
90 days ago
99.95 % uptime
Today
AI Answers Operational
90 days ago
100.0 % uptime
Today
AI Summarize Operational
90 days ago
100.0 % uptime
Today
AI Assist Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jul 13, 2025

No incidents reported today.

Jul 12, 2025
Scheduled Database Maintenance
Completed - The scheduled maintenance has been completed.
Jul 12, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 08:00 EDT
Scheduled - We will be performing a scheduled database maintenance on Saturday, July 12, 2025, starting at 8:00 AM Eastern. It should last about one hour.

During this maintenance, Inbox views will not update. They will resume normal function after the maintenance has completed.

We will provide updates here if anything changes during the maintenance window.
Jul 9, 10:31 EDT
Jul 11, 2025
Temporary Connections Issues with Docs
Resolved - We've noticed some issues with Docs that may have made Docs sites and the Docs API unavailable, but our team identified and resolved the issue, and things should be working as expected again!

We apologize for the inconvenience today and thank you for your patience! If you have questions, reach out to our support team at help@helpscout.com
Jul 11, 11:26 EDT
Jul 10, 2025

No incidents reported.

Jul 9, 2025
Temporary Connection Issues
Resolved - Earlier today, between 1 PM and 1:37 PM EST, some users may have experienced slow page loads and no healthy upstream errors in Help Scout. Our team identified and resolved the issue, and things should be working as expected again!

We apologize for the inconvenience today and thank you for your patience! If you have questions, reach out to our support team at help@helpscout.com
Jul 9, 14:07 EDT
Jul 8, 2025
Temporary Connection Issues
Resolved - Earlier today between 2:45 and 3:15PM EST, some Help Scout users may have experienced intermittent connection issues and 'no healthy upstream' errors across the app. Our team quickly identified and resolved this issue. Things should be working as expected again across the app!

Apologies for the inconvenience today folks and thank you for your patience as we got this issue fixed up!
Jul 8, 15:00 EDT
Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

Jul 3, 2025

No incidents reported.

Jul 2, 2025

No incidents reported.

Jul 1, 2025

No incidents reported.

Jun 30, 2025

No incidents reported.

Jun 29, 2025

No incidents reported.

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