Good news! The issue has now been resolved by our third party SMS provider and logging into Help Scout via 2FA/SMS is working as normal. Please feel free to reach out to Help Scout directly if you are still experiencing issues or have any questions for us.
Posted Nov 04, 2022 - 21:30 EDT
Our third party SMS tool released a fix for the SMS issue and report that things are operational again. We will continue to monitor and follow their updates to let you know when it's been fully resolved. 🙌🏾
Posted Nov 04, 2022 - 21:07 EDT
We are continuing to work on a fix for this issue.
Posted Nov 04, 2022 - 20:39 EDT
Our third party SMS tool is experiencing an issue that may prevent the ability to log in for customers using SMS verification for 2FA. We’re actively monitoring the situation and will share updates as they become available. Thanks for your patience!