Database Maintenance

Scheduled Maintenance Report for Help Scout

Completed

The scheduled maintenance has been completed.

Posted Sep 08, 2018 - 08:20 EDT

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Sep 08, 2018 - 08:00 EDT

Scheduled

From 8:00am to 8:20am EDT on Saturday, September 8, Help Scout will be offline for database maintenance. During this time, the web app, mobile apps, Beacon chat, and help desk API will be unavailable. We'll start with a 20 minute window of potential downtime. We don't expect the maintenance to run for a full 20 minutes, but are blocking it out just in case. During the maintenance, incoming emails will be queued up for delivery as soon as Help Scout is back online.

Posted Sep 07, 2018 - 10:27 EDT

This scheduled maintenance affected: Web App, Beacon, Mobile Apps, Email Processing, Mailbox counts, folders, reports, search results and Public APIs (Mailbox API 2.0).