The app is running smoothly and we're not seeing any more errors. Thanks again for your patience and apologies for the issues experienced today.
Posted 1 year ago. Mar 27, 2024 - 21:16 EDT
Monitoring
Our engineering team has implemented a fix and we're currently monitoring the results. Users should notice an improvement in the performance of the app.
Posted 1 year ago. Mar 27, 2024 - 20:53 EDT
Identified
The issue has been identified and our engineers are working on a resolution. This is affecting various functions and users may continue to experience a degraded performance across the app while the investigation is ongoing. Thank you for your patience.
Posted 1 year ago. Mar 27, 2024 - 20:04 EDT
Update
We are continuing to investigate this issue and will provide more updates as we have them. Thank you for your patience!
Posted 1 year ago. Mar 27, 2024 - 19:26 EDT
Investigating
Help Scout is experiencing some delays and our engineers are looking into it.
Posted 1 year ago. Mar 27, 2024 - 18:50 EDT
This incident affected: Web App, Mobile Apps, Email Processing, and Mailbox counts, folders, reports, search results.