Connectivity issues

Incident Report for Help Scout

Resolved

Slow page load times and performance issues have been resolved. We'll continue to monitor systems closely over the next few hours. Very sorry for the Saturday morning trouble!

Posted Aug 06, 2016 - 13:54 EDT

Monitoring

We've managed to clear up page load sluggishness, performance should be back to normal for the moment. We're still monitoring all systems to make sure they remain stable.

Posted Aug 06, 2016 - 13:50 EDT

Investigating

We're looking in to slow page load times across the web app. Some customers may also experience a page load error, or time out when attempting to access Help Scout. We'll update as soon as we have more information.

Posted Aug 06, 2016 - 13:28 EDT