Slow Page Loads

Incident Report for Help Scout

Resolved

Page load times should be back to normal now. We're closing this out; sorry for the trouble today, friends!

Posted 20 days ago. Mar 17, 2025 - 10:20 EDT

Identified

We've identified the cause of the issues causing the slowness across Help Scout this morning and are working on implementing a solution. We'll keep you informed on our progress -- thanks for your patience.

Posted 20 days ago. Mar 17, 2025 - 10:10 EDT

Investigating

We're looking into reports of slow page loads across the app. Some customers may notice a long delay when taking actions across Help Scout. We'll update here when we have more information.

Posted 20 days ago. Mar 17, 2025 - 10:01 EDT

This incident affected: Web App and Mailbox counts, folders, reports, search results.