Slow folder loading

Incident Report for Help Scout

Resolved

Mailbox counts, folders, and search results are now operational. Thanks for bearing with us today!

Posted Dec 07, 2023 - 19:11 EST

Monitoring

The fix was successful and we're continuing to monitor. Your folders should be returning to normal soon.

Posted Dec 07, 2023 - 19:05 EST

Identified

The root of the issue has been identified and our engineers are working on a fix now.

Posted Dec 07, 2023 - 18:54 EST

Investigating

We're looking into reports of folders loading slowly. Some customers may notice delays in folder counts updating, search results, or conversations moving between folders. We'll update here when we have more information.

Posted Dec 07, 2023 - 18:29 EST

This incident affected: Mailbox counts, folders, reports, search results.