We're closing out this status event as we're observing improved performance with Chat. Our team is investigating the causes of today's issue to help prevent them in the future. We appreciate you bearing with us today!
Posted Sep 20, 2021 - 15:30 EDT
We're moving this event back to "Investigating" as we look into ongoing issues with Chat. Thanks for your patience!
Posted Sep 20, 2021 - 14:06 EDT
We've noticed improvement in the response speed across Help Scout, but continue to monitor the stability of the app. Thanks for bearing with us!
Posted Sep 20, 2021 - 12:39 EDT
We're looking in to reports of slowness across Help Scout. Some customers may notice a long delay when attempting to interact with chats, move between pages or take actions in Help Scout. We'll update here when we have more information.
Posted Sep 20, 2021 - 12:11 EDT
This incident affected: Web App, Docs Sites, and Beacon.