Unscheduled Database Maintenance

Scheduled Maintenance Report for Help Scout

Completed

The maintenance has been completed. Global search and the Conversations public API are now fully up to date.

Posted Jul 22, 2026 - 06:34 EDT

In progress

Maintenance is currently in progress.

Posted Jul 22, 2026 - 06:10 EDT

Scheduled

We identified an issue that requires us to briefly pause our search indexers to resolve it. We're performing this maintenance now.

During this maintenance period, Global search and the Conversations public API will not reflect newly created or updated conversations. All other functionality will remain available, and no data will be lost — conversations will be indexed as normal once maintenance is complete.

We will provide updates here if anything changes during the maintenance window.

Posted Jul 22, 2026 - 06:04 EDT

This scheduled maintenance affected: Public APIs (Inbox API) and Mailbox counts, folders, reports, search results.