Connection Issues

Incident Report for Help Scout

Postmortem

We believe the root cause of the problem was a failing memcached node. As a result of the investigation, we've prioritized two projects to handle such an event more gracefully, and with minimal customer impact, in the future.

Posted Jun 28, 2017 - 15:16 EDT

Resolved

Elevated load times and connection failures lasted for about 18 minutes, between 6:09-6:27am EDT this morning. We'll publish a brief post-mortem once the root cause is confirmed, but performance seems to be normal once again. Very sorry for the interruption today!

Posted Jun 27, 2017 - 06:49 EDT

Monitoring

Page load times and connection issues are recovering now. We're still investigating the root cause.

Posted Jun 27, 2017 - 06:32 EDT

Investigating

We're seeing elevated page load times and connection errors. Our engineers are working on it. We'll update here when we'll have more information.

Posted Jun 27, 2017 - 06:18 EDT