Performance is stable across the board, so we're closing this out. Email queues are empty and processing messages in a timely manner, as expected. We'll continue to monitor all services over the next few hours and are very sorry for the trouble today. Please reach out if you continue to experience any problems across Help Scout.
Posted Jun 24, 2024 - 17:13 EDT
Update
We're still investigating the situation and will share updates as we have them. Thank you for your patience!
Posted Jun 24, 2024 - 16:16 EDT
Update
We're still investigating the situation and will share updates as we have them.
Posted Jun 24, 2024 - 15:37 EDT
Update
We're still investigating the situation with delays in the Inbox, and will share updates as we have them.
Posted Jun 24, 2024 - 15:02 EDT
Update
We're still actively investigating the delays we've seen with Inbox. We'll share more updates as we have them, and we appreciate your patience.
Posted Jun 24, 2024 - 14:28 EDT
Update
We're continuing to investigate Inbox delays. Thank you for bearing with us.
Posted Jun 24, 2024 - 13:51 EDT
Investigating
We're investigating a problem with email delivery. Your Help Scout inbox might be slow to update with new messages and replies until we're in the clear. We'll post more information here as we have it.
Posted Jun 24, 2024 - 13:20 EDT
This incident affected: Web App, Email Processing, and Mailbox counts, folders, reports, search results.