Web App Performance Issues

Incident Report for Help Scout

Resolved

Our team has identified & resolved the issue causing degraded performance & slow load times in the web app this morning. Things should be back to normal again. We're closing this out. Thank you for your patience while we worked on this!

Posted Oct 06, 2025 - 05:00 EDT

Investigating

We're looking into reports of slow page loads across the app. You may notice slow load times and degraded performance across the app. Our team are investigating, and we'll post updates here as soon as we have them.

Posted Oct 06, 2025 - 04:20 EDT

This incident affected: Web App.