Web App Connection Timeouts

Incident Report for Help Scout

Resolved

This morning, around 10:04 am EDT, the Help Scout web application experienced sporadic connection failures, resulting in long page load times and, in some cases, a "no healthy upstream" error. At roughly 10:58 am EDT, all services were back to normal. Apologies for the trouble today!

Posted Jun 23, 2025 - 10:04 EDT