Slow Page Loads

Incident Report for Help Scout

Resolved

We're closing this one out, everything is back to normal. Apologies for the brief slowness today!

Posted Mar 03, 2017 - 06:54 EST

Monitoring

The brief slowness was related to an influx of database-related activity and things are on their way back to normal. We'll continue monitoring to make sure all is well.

Posted Mar 03, 2017 - 06:46 EST

Update

Page load times are about one second above normal, but we're not out of the woods yet. Still investigating the root cause.

Posted Mar 03, 2017 - 06:41 EST

Investigating

We're currently investigating slow page load times when attempting to access the web app and API. We'll continue to update as we have more information.

Posted Mar 03, 2017 - 06:25 EST