Search and Folder Issues
Incident Report for Help Scout
Everything is starting to look good, and events are back to processing normally. Workflows will catch up in batches, and you may see folders and search results update in bulk over the next while. We'll continue to monitor the web app's behavior, but closing this for now. Thanks for your patience this morning!
Posted Sep 29, 2020 - 07:59 EDT
We continue to work on a fix for this issue. You may see slowness with workflows, folder counts, search results, and generally when loading different pages across the web app. Thanks for your patience!
Posted Sep 29, 2020 - 07:26 EDT
Our engineers have identified the issue, and we're working towards resolving the ongoing situation. At this time you may also see some slowness on the Web app, as you take actions in conversations or navigate between folders. Thanks for your patience.
Posted Sep 29, 2020 - 07:03 EDT
We’ve been alerted to a problem with Help Scout - we’re investigating. You may see a delay for new emails in search, folder counts may be not updating correctly, and workflows may be delayed in running.
Posted Sep 29, 2020 - 06:37 EDT
This incident affected: Web App and Mailbox counts, folders, reports, search results.