Beacon and Live Chat: API Issues

Incident Report for Help Scout

Resolved

On May 6 at 4:38 PM ET we experienced a 4 minute outage with Beacon and Live Chat, causing the service to be unresponsive, the inability to open chats or chats ending. All services are now stable. We're sorry for the disruption!

Posted May 06, 2021 - 18:38 EDT