Scheduled Database Maintenance

Scheduled Maintenance Report for Help Scout

Completed

Scheduled maintenance is complete. Customers can now manage webhooks through the UI and public API, and any delayed webhooks have been fired.

Posted Sep 24, 2025 - 00:44 EDT

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Sep 24, 2025 - 00:00 EDT

Scheduled

We are scheduling maintenance for the morning of September 24, between 12:00 AM and 1:00 AM Eastern / September 23, between 9:00 PM and 10:00 PM Pacific. We expect the downtime to be no longer than 1 hour.

During this time, it won't be possible to manage webhooks through the UI and public API, but webhooks will still be triggered. Once the maintenance is complete, the delayed webhooks will fire.

Posted Sep 08, 2025 - 14:37 EDT

This scheduled maintenance affected: Web App and Public APIs (Inbox API).