Inbound Email Delays

Incident Report for Help Scout

Resolved

Inbound emails are no longer delayed and the app is running smoothly. Thank you for your patience.

Posted Jun 27, 2022 - 00:14 EDT

Monitoring

A fix has been implemented and inbound emails are processing correctly. We'll continue to monitor the situation.

Posted Jun 26, 2022 - 23:18 EDT

Identified

The issue has been identified and our engineers are working on a resolution.

Posted Jun 26, 2022 - 23:04 EDT

Investigating

Some users may be experiencing intermittent delays with inbound emails. Our engineers are looking into this issue and we'll follow up with more updates shortly.

Posted Jun 26, 2022 - 22:15 EDT

This incident affected: Email Processing.