Search and Folder Issues

Incident Report for Help Scout

Resolved

The platform has now been stable for an extended amount of time. Search, folder counts and workflows should all be operational, and running smoothly. Sorry for the hassle today!

Posted Jul 30, 2021 - 06:45 EDT

Monitoring

The app should be fully operational now - we will continue to keep this open as we monitor.

Posted Jul 30, 2021 - 06:02 EDT

Investigating

We’ve been alerted to a problem with Help Scout - we’re investigating. You may see a delay for new emails in search, folder counts may be not updating correctly, and workflows may be delayed in running.

Posted Jul 30, 2021 - 05:55 EDT

This incident affected: Mailbox counts, folders, reports, search results.