Default Folders not showing "Bear with us!" message

Incident Report for Help Scout

Resolved

We've been able to identify the source of the issue and we're happy to say that things are working as expected. If you have questions, reach out to our support team via email, at help@helpscout.com!

Posted Nov 26, 2024 - 13:34 EST

Investigating

We're aware that default folders are not showing conversations as we'd expect, and we are actively investigating the issue. We'll share more once we have an update and appreciate your patience.

Posted Nov 26, 2024 - 12:57 EST

This incident affected: Web App and Mailbox counts, folders, reports, search results.