Slow page loads

Incident Report for Help Scout

Resolved

Page load times should be back to normal, and the web app should be responsive as usual. We're closing this out, sorry for the trouble today!

Posted Sep 19, 2022 - 10:07 EDT

Identified

We've identified an issue with a recent deployment and have a fix on the way. We're seeing some improvement with the slow page loads, but it may still be occurring intermittently.

Posted Sep 19, 2022 - 09:49 EDT

Investigating

We’ve been alerted to a problem with Help Scout - we’re seeing slowness across the board, and are investigating.

Posted Sep 19, 2022 - 09:30 EDT

This incident affected: Web App.