Scheduled Database Maintenance

Scheduled Maintenance Report for Help Scout

Completed

The scheduled maintenance has been completed early. All services should be fully operational.

Posted Aug 05, 2023 - 08:30 EDT

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Aug 05, 2023 - 08:00 EDT

Scheduled

All Help Scout services will be inaccessible for 1 hour on Saturday, August 5, 2023 between 8:00 AM EDT and 9:00 AM EDT while we perform database maintenance.

Messages sent to mailboxes will be delivered as soon as services are back online. We’ll be providing updates here if anything changes during the maintenance window.

Posted Aug 01, 2023 - 10:27 EDT

This scheduled maintenance affected: Web App, Docs Sites, Beacon, Mobile Apps, Email Processing, Mailbox counts, folders, reports, search results, Marketing Site and Public APIs (Mailbox API 2.0, Docs API).