Search Cluster Backup
Incident Report for Help Scout
Resolved
We expect the queues to be up-to-date in the next 15 minutes or so. Apologies for the delay this morning.
Posted 6 months ago. Jun 12, 2018 - 07:42 EDT
Monitoring
Everything is up and running again, Search queues are draining. We'll close this out when everything is up-to-date again.
Posted 6 months ago. Jun 12, 2018 - 07:20 EDT
Identified
Since 6:54am EDT, we've been investigating a backup with our search infrastructure, which is delaying search results, reporting data, and some folder counts. Our Ops team is on it and working to resolve the problem now.
Posted 6 months ago. Jun 12, 2018 - 07:12 EDT
This incident affected: Help Desk Interface and Reports and Search.