Connection Issues

Incident Report for Help Scout

Resolved

We've been able to resolve the issues with slow page loads across Help Scout. We appreciate your patience and welcome you to reach out to Help Scout Support via help@helpscout.com with any follow-up questions.
Posted 1 year ago. Apr 25, 2024 - 13:06 EDT

Investigating

We're looking into reports of slow page loads across Help Scout and Docs sites. We'll update here when we have more information.
Posted 1 year ago. Apr 25, 2024 - 12:56 EDT
This incident affected: Web App and Docs Sites.
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