Search and Folder Issues
Incident Report for Help Scout
Folder counts, message previews, search results and new email processing are in the clear and the Web app is back to full speed. We're closing this one out. Apologies for the trouble this morning and thanks again for your patience.
Posted Sep 24, 2020 - 10:27 EDT
We're continuing to work towards resolving the ongoing situation. At this time you may also see some slowness on the Web app, as you take actions in conversations or navigate between folders. Thanks for your patience.
Posted Sep 24, 2020 - 10:22 EDT
We’ve been alerted to a problem with Help Scout - we’ve identified the cause and are working on a resolution. You may see a delay for new emails in search, folder counts may be not updating correctly, and workflows may be delayed in running.
Posted Sep 24, 2020 - 10:01 EDT
This incident affected: Web App and Mailbox counts, folders, reports, search results.