Email Delays

Incident Report for Help Scout

Resolved

This morning around 06:28 EST we experienced some delays with outgoing messages. This has now been resolved as of 07:50 EST, and emails are going out as normal. All delayed messages from that time period have been sent. Thank you for your patience while we worked to get this resolved. If you experience any further issues with outbound email, please get in touch.

Posted Feb 13, 2023 - 07:57 EST

Update

We're working as quickly as possible to restore email delivery services. We'll continue to update here as we make progress.

Posted Feb 13, 2023 - 07:06 EST

Investigating

We're investigating a problem with email delivery. Your Help Scout mailbox might be slow to update with sending new emails and/or replies until we're in the clear. We'll post more information here as we have it.

Posted Feb 13, 2023 - 06:28 EST

This incident affected: Email Processing.