Slowness for customers on FiOS

Incident Report for Help Scout

Resolved

We're closing this out for now, as all Help Scout services are up and running without issue. We'll continue to monitor network performance.
Posted Apr 23, 2015 - 22:00 EDT

Update

All systems are performing normally on our end, and we're not aware of any issues with Help Scout at this time. We're still investigating.
Posted Apr 23, 2015 - 19:22 EDT

Investigating

We're looking into reports of slowness from customers accessing Help Scout on Verizon FiOS.
Posted Apr 23, 2015 - 19:17 EDT