Connections Issues

Incident Report for Help Scout

Resolved

This incident has been resolved.

Posted May 16, 2022 - 11:25 EDT

Monitoring

The web-app is back online and we're currently monitoring the situation as things continue to recover.

Posted May 16, 2022 - 11:01 EDT

Investigating

We’re seeing reports of sporadic long page loads accompanied by timeouts when trying to access the web app. We're currently investigating and will share updates as we can.

Posted May 16, 2022 - 10:55 EDT

This incident affected: Web App and Email Processing.