Brief Database Error

Incident Report for Help Scout

Resolved

This morning from roughly 5:10-5:20am, there was a database error in Help Scout preventing pages from loading completely. The error was identified and cleared up quickly by the on call engineer, but the status site unfortunately was not updated in the heat of the moment.

The code that caused the problem will be fixed today and we'll make sure issues are reported in a more timely manner on this site. So sorry for the trouble this morning!

Posted Mar 04, 2015 - 07:29 EST