Folder counts, message previews, search results and new email processing are in the clear and the Web app is back to full speed. We're closing this one out. Apologies for the trouble this morning and thanks again for your patience.
Posted Oct 22, 2020 - 06:36 EDT
Our engineers continue working to resolve this. Previously reported 500 errors should now have stopped. However, right now, you're likely still seeing some slowness on the Web app, as you take actions in conversations or navigate between folders. Thanks for your patience.
Posted Oct 22, 2020 - 06:22 EDT
Our engineers continue to investigate this issue. You might still see delays for new emails in search, folder counts may not be updating correctly, and workflows may have delays in running. Additionally, accessing Mailboxes and logging in may be affected.
Posted Oct 22, 2020 - 05:53 EDT
We’ve been alerted to a problem with Help Scout - we’re investigating. You may see a delay for new emails in search, folder counts may be not updating correctly, and workflows may be delayed in running.
Posted Oct 22, 2020 - 05:11 EDT
This incident affected: Web App and Mailbox counts, folders, reports, search results.