Help Scout Docs is fully operational - we’re closing this out. Thank you for your patience while we worked on this one!
Posted Jul 14, 2026 - 15:00 EDT
Monitoring
Docs sites are once again back to loading, and our team is monitoring things at this time. We will provide another updat when things are fully resolved.
Posted Jul 14, 2026 - 11:44 EDT
Identified
Some Docs sites are still experiencing intermittent loading issues, and our team is actively working on a fix. We'll post an update as soon as we have more to share.
Posted Jul 14, 2026 - 10:23 EDT
Monitoring
Docs sites are back to loading, and our team is monitoring things at this time. We will update again when we're sure things are all resolved.
Posted Jul 14, 2026 - 08:29 EDT
Investigating
We are currently investigating an issue that is causing Help Scout Docs sites to not load. We will update here as soon as we have more information to share.