The system is now stable. Mailbox counts, workflow folders and conversations are now at regular speeds. Sorry for the inconvenience this morning!
Posted May 18, 2021 - 11:05 EDT
Monitoring
We've launched a fix for the slowness issues and will continue to monitor. Performance should now be back to 100%.
Posted May 18, 2021 - 10:57 EDT
Identified
We have identified the issue, and are looking to implement a fix.
Posted May 18, 2021 - 10:43 EDT
Investigating
We've spotted some slowness across Help Scout this morning. We're seeing a delay in updating folder counts, conversation previews, and workflows. Email queues remain normal. We'll post more information here as soon as we have it.
Posted May 18, 2021 - 10:36 EDT
This incident affected: Web App and Mailbox counts, folders, reports, search results.