Inbound Email Delays

Incident Report for Help Scout

Resolved

Inbound email deliveries are catching back up. You should see things returning to normal. Apologies for the trouble!

Posted Oct 21, 2024 - 10:48 EDT

Investigating

We're investigating a problem with inbound email delivery. Your Help Scout mailbox might be slow to update with new messages and replies until we're in the clear. We'll post more information here as we have it.

Posted Oct 21, 2024 - 10:41 EDT

This incident affected: Email Processing.