Scheduled Database Maintenance

Scheduled Maintenance Report for Help Scout

Completed

The scheduled maintenance was completed a bit ahead of schedule — all live chat services are fully available now.

Posted Jun 14, 2025 - 11:01 EDT

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Jun 14, 2025 - 09:00 EDT

Scheduled

From 9:00 AM to 11:30 AM EST on Saturday, June 14, 2025, we will be performing database maintenance that will take chat offline.

Starting at 9:00 AM, no new chats will be able to be initiated, but agents in active chats at that time will not be disconnected. At 9:30 AM, the chat service will go fully offline for approximately two hours.

Posted May 19, 2025 - 18:56 EDT

This scheduled maintenance affected: Beacon.