Followup to the resolution, with background on the incident: At ~11:18 AM UTC, we noticed extremely high volume of activity in a short period of time. This activity caused an overload of our servers which brought Docs sites down temporarily. Sites were down from approximately 11:18 AM UTC to 11:52 AM UTC (~30 minutes) .
Docs Sites are now fully operational.
Posted Feb 11, 2020 - 07:32 EST
Monitoring
Docs Sites are now operational and we are continuing to monitor for any further issues.
Posted Feb 11, 2020 - 07:01 EST
Update
The issue has been identified and a fix is being implemented. We are currently monitoring the issue and will provide an update when we've confirmed it's resolved.
Posted Feb 11, 2020 - 06:59 EST
Update
We are continuing to investigate this issue.
Posted Feb 11, 2020 - 06:47 EST
Investigating
We’ve been alerted to a problem with Help Scout Docs - we’re investigating.