Scheduled Database Maintenance
Scheduled Maintenance Report for Help Scout
The scheduled maintenance has been completed.
Posted Nov 05, 2022 - 08:16 EDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Nov 05, 2022 - 08:01 EDT
We will be undergoing scheduled maintenance during this time.
Posted Oct 26, 2022 - 17:00 EDT
From 8:00 am to 8:15 am EDT on Saturday, November 5th, 2022, we'll be performing database maintenance on Help Scout.

During this time Help Scout will be inaccessible.

Messages sent to mailboxes will be delivered as soon as services are back online. We’ll be providing updates here if anything changes during the maintenance window.

Both Docs sites and Beacons will remain available and visible. However it won't be possible to create new Docs sites or articles, and it won't be possible to send a message or trigger a chat through Beacon.
Posted Oct 26, 2022 - 16:54 EDT
This scheduled maintenance affected: Web App, Beacon, Mobile Apps, Mailbox counts, folders, reports, search results and Public APIs (Mailbox API 2.0).