Email Delays

Incident Report for Help Scout

Resolved

We're in the clear. All queued incoming emails have been processed, so we're closing this one out. Apologies for the trouble today!

Posted Jun 27, 2019 - 14:46 EDT

Monitoring

The issue has been fixed! You should start to see incoming emails populating in your mailbox again. We'll post back once the queues are completely clear.

Posted Jun 27, 2019 - 14:32 EDT

Investigating

We’ve been alerted to a problem with incoming emails. While all incoming emails are being queued for delivery, they aren't currently processing into mailboxes. Engineering is investigating and we'll update here as we know more.

Posted Jun 27, 2019 - 14:27 EDT

This incident affected: Email Processing.