Amazon S3 connection errors

Incident Report for Help Scout

Resolved

All connections remain stable, so we're resolving this incident.

Posted Aug 10, 2015 - 17:39 EDT

Monitoring

Issue cleared up quickly, inbound queues are back to zero. We'll keep monitoring!

Posted Aug 10, 2015 - 15:21 EDT

Investigating

We're seeing the inbound email queues back up again, similar to this morning due to Amazon S3 connection failures. This impacts some incoming email, other incoming messages will be processed without issue. This could also impact the viewing/downloading of attachments.

Posted Aug 10, 2015 - 15:10 EDT