Live Chat Issues

Incident Report for Help Scout

Resolved

At approximately 2 PM EST, our team identified a 15-minute period where we experienced instability in our live chat feature. During that time, you may not have been able to access the live chat section of your account or respond to chats. We have identified and resolved the issue causing this instability, and live chat should work as expected. Apologies for the disruption, and please reach out to our team if you continue to experience any issues with chat!

Posted Dec 17, 2024 - 14:00 EST