Beacon Chat Issues

Incident Report for Help Scout

Resolved

Beacon chat is now back to normal, so we're closing this one out. Thanks for your patience!

Posted Jun 04, 2019 - 11:25 EDT

Monitoring

The sluggishness looks to have resolved, but we're keeping an eye on things before closing this one out.

Posted Jun 04, 2019 - 11:10 EDT

Investigating

We’ve been alerted to a problem with Help Scout Beacon chat - we’re investigating. Chats are still coming through, but you may see some delays in incoming and outgoing chat replies, as well as some sluggishness in the chat UI in-app.

Posted Jun 04, 2019 - 10:50 EDT

This incident affected: Beacon.