Email Delays
Incident Report for Help Scout
Resolved
A fix has been successfully applied, which should prevent this issue from happening again. Incoming emails that were queued up are now processing correctly in mailboxes. Thanks for your patience!
Posted 19 days ago. Jun 27, 2019 - 22:33 EDT
Update
Our engineers are applying a fix to resolve the backup. Previously delayed emails should now be in the mailboxes but customers may continue to see a delay with incoming emails while the fix is being applied.
Posted 19 days ago. Jun 27, 2019 - 21:50 EDT
Identified
Our engineers have identified the issue and are working on clearing the backlog. Incoming emails should get processed into mailboxes soon.
Posted 19 days ago. Jun 27, 2019 - 21:36 EDT
Investigating
We’re seeing reports of a delay with incoming emails. They are being queued for delivery, but the emails aren't currently processing into mailboxes. Our engineering team is investigating and we'll post further updates soon.
Posted 19 days ago. Jun 27, 2019 - 21:15 EDT
This incident affected: Email Processing.