Connection Issues

Incident Report for Help Scout

Resolved

Performance is stable across the board, so we're closing this out. Email queues are empty and processing messages in a timely manner, as expected. Docs sites and the Docs API are also operational. We'll continue to monitor all services over the next few hours.

Posted Dec 04, 2017 - 17:24 EST

Update

The web-app is back online, though page loads might be slow as we continue to recover. Workflows, inbound and outbound email, folder counts, search, and reports will be delayed until we're in the clear.

Posted Dec 04, 2017 - 17:17 EST

Investigating

Help Scout is currently unavailable. We're investigating.

Posted Dec 04, 2017 - 17:11 EST