Inbox Views Not Updating

Incident Report for Help Scout

Resolved

This incident has now been resolved - thanks for your patience as we worked through this one.
Posted Feb 23, 2025 - 13:52 EST

Update

We apologize for the continued trouble with Views. The fix is still running, and it will take several hours to complete.
Posted Feb 23, 2025 - 10:23 EST

Update

A fix has been identified, but it is taking longer than expected to implement. We will update this page once the process is complete.
Posted Feb 22, 2025 - 18:59 EST

Update

Thanks so much for your patience today - our team is testing a fix for the issue.
Posted Feb 22, 2025 - 16:16 EST

Update

We are continuing to work on a fix for this issue.
Posted Feb 22, 2025 - 13:51 EST

Identified

We are experiencing an issue with Inbox Views not updating currently. The issue has been identified and we are working toward a resolution.
Posted Feb 22, 2025 - 12:23 EST
This incident affected: Web App, Mobile Apps, and Mailbox counts, folders, reports, search results.
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