500 Errors

Incident Report for Help Scout

Resolved

This was a mistake on our end folks, we had an issue with a deployment. Help Scout was down for about 2 minutes as a result. Apologies for the trouble!

Posted Oct 12, 2016 - 10:21 EDT

Monitoring

All 500 errors have been cleared up and we are monitoring all systems to make sure we're in the clear.

Posted Oct 12, 2016 - 10:15 EDT

Investigating

We're investigating 500 errors in Help Scout and the web app seems to be down. More soon ...

Posted Oct 12, 2016 - 10:13 EDT