Incoming emails that were queued up are now processing correctly in mailboxes. We're sorry for the delays this afternoon -- thanks again for your patience!
Posted Sep 10, 2019 - 16:01 EDT
Update
Incoming emails should now slowly start processing in mailboxes. Our team is still investigating this issue and we'll post further updates as we have more information.
Posted Sep 10, 2019 - 15:34 EDT
Update
Our team believes we've identified a root cause and are working on a fix. Incoming emails may be delayed during this time. Thanks for your patience!
Posted Sep 10, 2019 - 14:48 EDT
Monitoring
The issue affecting the web app has been resolved. Emails that may have been delayed are being processed now.
Posted Sep 10, 2019 - 14:27 EDT
Investigating
We’ve been alerted to a problem with Help Scout - we’re investigating.
Posted Sep 10, 2019 - 14:12 EDT
This incident affected: Web App, Email Processing, and Mailbox counts, folders, reports, search results.