Inability to add Attachments or Edit drafts in Conversation editor

Incident Report for Help Scout

Resolved

We've rolled back the changes that removed the Attachment button and the ability to Edit drafts. You should see that functionality return to your account now. We appreciate your patience!

Posted Jul 27, 2022 - 13:48 EDT

Monitoring

We've identified and are working on rolling back some changes that should restore the Attachment button and the ability to Edit Drafts. We're actively monitoring the rollback, and will share another update once it's complete.

Posted Jul 27, 2022 - 13:23 EDT

Investigating

We're aware of an issue where the attachment button is missing in the Conversation editor and it's not possible to edit drafts. Our team is investigating, and we'll share updates once we have them.

Posted Jul 27, 2022 - 12:52 EDT

This incident affected: Web App.