Temporary Connections Issues with Docs

Incident Report for Help Scout

Resolved

We've noticed some issues with Docs that may have made Docs sites and the Docs API unavailable, but our team identified and resolved the issue, and things should be working as expected again!

We apologize for the inconvenience today and thank you for your patience! If you have questions, reach out to our support team at help@helpscout.com

Posted Jul 11, 2025 - 11:26 EDT

This incident affected: Docs Sites and Beacon.