Slow Page Loads

Incident Report for Help Scout

Resolved

And we're all clear. Performance is stable across the board, so we're closing this out. Email queues are empty and processing messages in a timely manner, as expected. Apologies for any disruption to the start of your day, folks.

Posted Mar 22, 2019 - 13:22 EDT

Monitoring

We've identified the cause of the backlog this afternoon, and Folder counts, workflows, and search are in the process of catching-up. We should be all clear within the next couple of minutes, but we'll keep an eye on things for a bit longer.

We'll post one more update to close this out when everything is all clear.

Posted Mar 22, 2019 - 13:14 EDT

Investigating

We’re seeing reports of sporadic long page loads accompanied by timeouts when trying to access the web app. We're on it. Folder views/counts, as well as workflows, will be slow to update until we're in the clear.

Posted Mar 22, 2019 - 13:06 EDT

This incident affected: Web App.