Degraded performance due to issues with our cloud computing service

Incident Report for Help Scout

Resolved

Help Scout is now running smoothly. While our service provider continues to work towards a full recovery on their end, performance across our app is now stable.

Posted Dec 07, 2021 - 18:47 EST

Monitoring

While we're seeing an improvement, we are still awaiting a full recovery of our service provider and continue to notice degraded performance in some parts of the app.

Posted Dec 07, 2021 - 17:58 EST

Identified

Our cloud computing service provider is currently experiencing issues, which is leading to degraded performance across our app. Users may experience a delay/lag in performance. We are monitoring the situation on our end and will post updates as we receive them.

Posted Dec 07, 2021 - 14:00 EST

This incident affected: Web App.